We performed a comparison between IBM Robotic Process Automation (RPA) and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."
"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."
"The solution is very user-friendly."
"The solution's ease of use is its most valuable aspect."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"It is a good tool for automation."
"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities."
"This solution has reduced manual effort on our part. It's removed repetitive tasks which do not bring any value to the company."
"UiPath's most valuable features are its UI automation activities like scraping and manipulating data. We need to scrape the data before we can manipulate it or save it in another application. I think that part is very valuable and important."
"The number-one valuable feature is the ease of use. I come from a development background where I wrote a lot of code. The fact that you have these activities with pre-built functionality is great. You can drag them in and use them as shortcuts to get to an end result faster than if you had to do it in a programming language."
"UiPath's most valuable features are automation and document understanding."
"The Orchestrator management tools are growing a lot and are constantly improving."
"The goal of the project was to get 75% of our invoices done with no human intervention. We actually hit 90%."
"The most valuable feature is automating processes and tasks, giving users time for more value-added activities."
"In my particular job function, Automation Hub has been invaluable. We have set up an Automation Hub specific to what we need within our team to be able to solicit automation ideas from our business users. It helps us to be able to review those ideas, meet with our functions and ask them more questions, and build our value case as well, so Automation Hub has been huge for us."
"IBM Robotic Process Automation should be more stable."
"Capturing GUI operations is very easy, but capturing IBM Logistics automation is hard. It does not always work with browsers or automotive applications like SAP."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"Needs better integration with artificial intelligence or with machine-learning."
"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."
"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."
"The product must be promoted more."
"IBM’s support should improve response time."
"I would like to see a biweekly scheduling option in Orchestrator."
"From the UiPath product perspective, this might be a problem because we're on-prem, but they add new functionalities pretty rapidly. It feels like there are releases constantly, and I don't want to update it too often."
"One of my biggest frustrations with UiPath is that they're constantly changing the underlying technology and adding features, so you're not always in a stable state. You're looking at the next shiny thing, and that distracts us from our initiative. Because we work with the government, we must go through the security assessment process each time they change something. We have to pay the costs associated with reviewing their infrastructure."
"UiPath needs to improve its documentation. AI Fabric's installation was an absolute nightmare. I tried to get help from the documentation portal and couldn't find what I was looking for."
"It sometimes lags when internet connectivity is poor. It depends on the location."
"Sometimes, we get an error when we are developing something in the UiPath Studio for Salesforce. It gives me an error when I create one line of code, but I don't get the error when I make the same line of code again. We also get some bugs when UiPath adds new features. If we're developing multiple activities on one core, it can slow the response times a bit, and it will take more time when we try to download the dependencies or other packages."
"We experienced some performance issues because our libraries are growing and we experience crashes from time to time."
"We need them to improve the scalability, as we are still building up. The product is not big enough yet to eliminate human errors."
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IBM Robotic Process Automation (RPA) is ranked 8th in Robotic Process Automation (RPA) with 23 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 760 reviews. IBM Robotic Process Automation (RPA) is rated 8.2, while UiPath is rated 8.8. The top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". IBM Robotic Process Automation (RPA) is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and IPsoft 1RPA, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and WorkFusion. See our IBM Robotic Process Automation (RPA) vs. UiPath report.
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My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?
If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.
If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.
I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
RPA technology has been in the market for quite some time now. Benefits are quite common for all platforms. Every day a new platform is being introduced. You should check whether you want to automate the simple process(es), that does not consume 100% of an agent to execute, or you want to automate a complex End-to-End process, how many departments are involved, business/IT systems and data source needs to be accessed. For example the difference between a Question/Answer chatbot or a Cognitive bot that understands human language and access any corporate systems to solve the issue of the requester autonomously.
Can you start really small, through a consumption model, or implement the full-blown system at once with lots of idle time of the agent while developing the processes to be automated. Many times the required infrastructure can be costly when growing the implementation.
How are the processes implemented, how much can be done drag&drop and how much needs complex scripting. Ease of maintenance in the long term. What are the standard technologies that are available? Does it include ETL, AI/ML, API, or OCR as standard, optional or integrated with as part of the platform?
Many technical and business factors come into play and should be reviewed before even looking at a platform.
If you are looking at a high level, IBM’s digital business automation looks like something that will work well for IBM products with pre-built integration packages. On the other hand, Automation Anywhere or UiPath also offers automation that support multiple technology. If you are looking for any specific guidance having technology in the center, I will be able to add some more view points. Fundamentally all the leading RPA products do not differentiate themselves much as of now in terms of capabilities. In licensing models products come up with variations.
You don't need anything else to use besides UiPath.
The platform covers every area and you'll have the full capabilities to do whatever you need. I think you just need more guidance on achieving the full power of UiPath.
Good luck!
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.
I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.