We performed a comparison between Intercept X Endpoint and Sophos MDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The case interface is Binary Defense MDR's most valuable feature."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"Binary Defense has a human service department that provides live monitoring for our systems."
"I appreciate the ability to use the latest endpoint protection features in case of an infection or cyber threat. This is especially true when using the product with a Sophos firewall solution, like the XG series. They collaborate effectively in the event of a cyber threat."
"The pricing is fair. It's not too costly for our small organization."
"This solution can be used with any device, mobiles, desktops, or any appliances."
"Malware protection and application blocking are absolutely great. The DLP and malware features are very helpful. It is also very user-friendly, reliable, and scalable. It is easy to set up. We are also happy with its price and support."
"The initial setup is simple."
"Sophos Intercept X is a complete endpoint solution."
"All of the features are very important for anyone who is supporting a large number of computers."
"It's a good antivirus software and has a lot of features. It now integrates with their on-premises firewall, which is perfect."
"It is stable and scalable. It has good technical support."
"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely."
"The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents."
"The product’s most valuable feature is rapid response."
"The product’s most valuable features are integration and endpoint protection."
"The most valuable feature of the Sophos Managed Threat Response is the central management capabilities and monitoring."
"The most valuable feature is the ability to integrate multiple functions into a single dashboard regardless of the vendors being integrated."
"The solution is stable."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"We found a couple of bugs in the user interface."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"The current reporting system could benefit from improvement."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"I would like to get more reports from Binary Defense about what they're blocking."
"The integration has room for improvement, especially with Mac OS."
"The detection and the AI capabilities should be improved upon."
"Sophos Intercept X doesn't have its own firewall that utilizes the Windows Firewall or intrusion prevention."
"Needs more flexible reporting, particularly for medium to large size companies."
"Deployment on cloud needs to be carried out manually."
"They don't have the full stack of offerings as compared to the other competitive products that we see."
"The cloud management console could be a little more user-friendly."
"There are not any solutions that are a 10 out of 10. A 10 would be perfect protection with no impact on the performance of the device. This is not the case, there is some impact on the performance of the device."
"One of the limitations that we have found is with communications and the languages in different countries."
"Sophos MDR lacks integration with MDM solutions."
"The product's stability needs improvement."
"The technical team for Sophos MDR is not so good since they take a long time, like a week, to provide a solution to a simple case or problem we face in our company."
"The solution is expensive for customers."
"Endpoint protection is very slow."
"It is a bit expensive. It could be cheaper. There are many competitive products in the market, like Kaspersky, McAfee Antivirus, and more."
"It could be more secure."
Intercept X Endpoint is ranked 9th in Managed Detection and Response (MDR) with 101 reviews while Sophos MDR is ranked 5th in Managed Detection and Response (MDR) with 20 reviews. Intercept X Endpoint is rated 8.4, while Sophos MDR is rated 8.4. The top reviewer of Intercept X Endpoint writes "A standard offering with good threat analysis but reduces machine performance". On the other hand, the top reviewer of Sophos MDR writes "Proactive protection, scalability, and cloud-based efficiency". Intercept X Endpoint is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Kaspersky Endpoint Security for Business, SentinelOne Singularity Complete and Fortinet FortiClient, whereas Sophos MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Arctic Wolf Managed Detection and Response, Trend Micro Managed XDR and Alert Logic. See our Intercept X Endpoint vs. Sophos MDR report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
