We performed a comparison between ITRS Geneos and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"The great advantage of this tool is real-time monitoring."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"Tons of default modules which are available out of the box"
"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."
"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"It can send messages to our ticketing system."
"I like being able to use proxy servers for different locations. The agents are pretty cool. They're easy to roll out. The standard out-of-the-box templates are also pretty easy to use. The integration with other learning products is also good. I have, in the past, used Slack, but we've integrated it with Microsoft Teams. We also use it for SMS with a service called Redcoat. It is very flexible. It does what I need it to do, and my manager is very happy because it doesn't cost anything. We are nearing 4,000 hosts inside Zabbix, and we've got another 6,000 access points to add to it. We've thrown everything at it, and it has managed to keep going. I am very impressed with the tool, and I'd shake their hand very hard if I got to say the compliments to the Zabbix team. They keep improving it and doing refreshes, which is one good thing about it. There is also online information as well as books that you can purchase if you're willing to read enough. There is a lot to pick up, but it is a pretty complete solution."
"Zabbix is scalable."
"Simple network monitoring that is easy to install and manage."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great."
"The integration with third-party tools and the alerts are most valuable."
"The Wi-Fi side needs improvement."
"t needs to have better middleware integration for things such as application and Microsft SQL servers."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."
"It would be helpful if they translated the documentation to Cyrillic languages."
"When we have a problem, we have to do a lot of research to solve it."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
"The product could be more secure and more stable."
"If Zabbix had a better dashboard then it would be nice."
"One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"If you want to use all of the features then you have to pay a licensing fee."
ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 100 reviews. ITRS Geneos is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana and Prometheus, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our ITRS Geneos vs. Zabbix report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Network Monitoring Software vendors.
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