We performed a comparison between JIRA Service Management and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The customer portal allows users to register tickets themselves."
"Jira lets us customize the workflow to meet our requirements. The email and alert features are also handy."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"The initial setup is pretty easy."
"Easy to use and user-friendly."
"Reporting and easy export to Excel spreadsheets."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The most valuable feature of the solution is helpdesk escalation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"Field addition and removal features are not very intuitive in JIRA Service Management."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"SaaS version for large organizations (more than 2000 users) is not available."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good."
"From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server."
"There could be improvements with communicating an incident or alert."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"Should have more YouTube webinars."
"The solution can be improved by including a wider list of permissions."
"The third-party configuration tool could be easier to use."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. JIRA Service Management is rated 8.2, while Splunk On-Call is rated 8.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and ServiceNow.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
