We compared Jira and Polarion ALM based on our user's reviews in several parameters.
Jira stands out for its flexibility, customization, and robust workflow management system, with positive feedback on its collaboration features and customer support. Conversely, Polarion ALM is praised for its comprehensive project management capabilities and seamless integration with other tools. Feedback suggests that Jira could improve its user interface and customization options, while Polarion ALM users seek enhancements in the user interface, integration, performance, and stability. Both products offer positive returns on investment, with users highlighting value for money and favorable outcomes.
Features: Jira offers exceptional flexibility, seamless integration with other tools, robust workflow management, customization options, and comprehensive reporting. Polarion ALM stands out for its comprehensive project management capabilities, effective tracking and management, flexibility, customization options, seamless integration, and intuitive user interface.
Pricing and ROI: The setup cost of Jira is not explicitly mentioned in the summary, while for Polarion ALM, users mention that the cost of the software can be high but offers value for money. Some users also mention that the setup process for Polarion ALM is straightforward and easy to handle., While Jira has been praised for its efficiency, collaboration, and customizable features, user feedback suggests that Polarion ALM also offers positive outcomes and benefits for businesses.
Room for Improvement: Jira users have pointed out that its user interface is overwhelming and complex, lacking customization options and integration with other tools. Users also suggest better reporting and analytics features. On the other hand, Polarion ALM could improve its intuitive interface, integration with other tools, performance and stability, and provide more customization options based on user feedback.
Deployment and customer support: The reviews indicate that both Jira and Polarion ALM have varying durations for establishing a new tech solution. While some users spend three months on deployment and an additional week on setup, others reported one week for both deployment and setup. This suggests differences in how these terms are understood between the two products., The customer service experience in Jira is highly regarded and valued, with prompt and knowledgeable responses. Polarion ALM also provides highly satisfactory customer service, with timely and effective assistance from a knowledgeable and responsive team.
The summary above is based on 53 interviews we conducted recently with Jira and Polarion ALM users. To access the review's full transcripts, download our report.
"It's an open-sourced product that is easy to customize."
"There are a lot of different plugins for Jira. Unfortunately, we did not test so many and the big pain point for us is the rigorous handling and the roadmap of Jira. We have a portfolio and structure plugin and we have our story map plugin in Jira"
"We use Jira for project management and tracking."
"Powerful features including a good reporting capability."
"When we run the Jenkins pipeline, the build is already automatically connected to Jira. We've been able to integrate the ecosystem we created using this automation tool."
"The dashboards are useful."
"This is a user friendly solution."
"It's a Scrum tool, so it's very easy to use."
"Polarion ALM helps us better structure our customer requirements, and we can also validate the specs of our products against those. If anything changes on our side, we see the impact, and we can see the effect If a customer changes requirements."
"Polarion ALM's integration is very good and easy to use."
"Scalability is good...The integration is quite good."
"It is a very stable solution."
"I am impressed with the solution’s stability."
"The initial setup of this solution was straightforward, and there were not too many problems with it."
"We had a nice experience with technical support."
"The best feature of Polarion ALM to me is its traceability link."
"The integration could be better in Jira."
"Jira is a little bit old fashioned, it could be more user friendly."
"We have gone through several version changes and some of those changes have not been intuitive. There was a learning curve and we had some complaints internally about the changes, such as the new interface."
"If they want Jira to be the one-stop shop of the view of all of your deliverables, not just from a defect tracking perspective, but also from a requirement perspective, a code perspective, and a testing perspective, it needs to pull out more data and work better as an integration tool."
"The biggest complaint industry-wide about JIRA is they need to purchase additional extensions, such as reporting automation. If they could provide some additional extensions from the initial purchase it would be a huge benefit."
"Jira is a project management tracking tool, and it would be great to see integration with the source front or Azure DevOps, etc."
"I am not sure if Jira can be integrated with our ERP. We have our ERP for the cost estimates or measurements. It would be nice if we can check or view a plan with the real cost. Currently, we have to do a double check of costs. It would be better to be able to integrate it with Jira."
"It should be connected to ServiceNow."
"Technical support needs some improvement."
"The weak point of Polarion ALM software is about reporting and time for extraction of the data...The quality of reporting needs to improve."
"The ease-of-use could be improved a little."
"One of Polarion's shortcomings would be planning. It can handle plans, but the planning feature is very basic."
"The interface for this solution needs to be made more user-friendly to provide a better user experience."
"The most important thing for them to improve should be platform-independent features. They should also provide extensive pipelines and release pipelines that we can define and we can work on."
"The solution can be improved by making it more user-friendly, and a server-based application rather than client based."
"As Polarion ALM is a development-oriented tool, easy support or easy access is provided by default, but if I want to use detailed features, I need to write the script, particularly the VM script, and this is its area for improvement. I want Polarion ALM to have a graphical user interface that doesn't need scripting. In the next release of the tool, I'd like for it to not require scripting and programming because needing to run script language is time-consuming."
Jira is ranked 2nd in Application Lifecycle Management (ALM) Suites with 259 reviews while Polarion ALM is ranked 7th in Application Lifecycle Management (ALM) Suites with 17 reviews. Jira is rated 8.2, while Polarion ALM is rated 7.6. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of Polarion ALM writes "Though needing an improvement in reporting and time for extraction of the data, its integration capabilities are good". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and TFS, whereas Polarion ALM is most compared with Microsoft Azure DevOps, Codebeamer, PTC Integrity, GitLab and Jama Connect. See our Jira vs. Polarion ALM report.
See our list of best Application Lifecycle Management (ALM) Suites vendors.
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