We performed a comparison between LogMeIn Rescue and VNC Connect based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"Has an easy way to remote on to a remote computer without having prior access to it."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"We occasionally have issues with the graphic software of the interface."
Earn 20 points
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while VNC Connect is ranked 15th in Remote Access. LogMeIn Rescue is rated 9.0, while VNC Connect is rated 9.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and LogMeIn Pro, whereas VNC Connect is most compared with OpenText Exceed TurboX, Apache Guacamole, Dameware Remote Support, Parallels Access and TeamViewer.
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