We performed a comparison between LogMeIn Rescue and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"TeamViewer is fast and easy to manipulate."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"The most valuable feature of TeamViewer is its ease of use."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"The quality of the call and the quality of the sharing have been excellent."
"This is a unique solution that is very easy to install."
"The solution’s pricing could be improved."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"They need to improve their technical support."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"Sometimes it lags."
"TeamViewer could be more secure."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"The security could improve in TeamViewer."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, LogMeIn Central, VNC Connect and LogMeIn Pro, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and N-able Take Control. See our LogMeIn Rescue vs. TeamViewer report.
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