We performed a comparison between ManageEngine Applications Manager and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"ManageEngine Applications Manager's installation is pretty easy."
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"The most valuable feature is the ability to be able to monitor Kubernetes."
"The initial setup was straightforward, without complexity."
"The most valuable feature of this solution is its ease of use."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"It has prevented failures from occurring in our production environment."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"The problem is that implementation requires a significant amount of mapping effort."
"I would like the solution to improve the ability to track services."
"One area of improvement is the dashboard should be more readable and available."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"The dashboards in the interface need a lot of work."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"Lacks an SIEM solution which can be found in other products."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The solution only supports the cloud platform and not on-premises."
"It would be nice if there were pre-made dashboards."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
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ManageEngine Applications Manager is ranked 36th in Application Performance Monitoring (APM) and Observability with 15 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. ManageEngine Applications Manager is rated 7.6, while New Relic is rated 8.6. The top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". ManageEngine Applications Manager is most compared with AppDynamics, Grafana, Dynatrace, SolarWinds Server and Application Monitor and Azure Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our ManageEngine Applications Manager vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Cloud Monitoring Software vendors.
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