We performed a comparison between monday.com and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Since Monday is so flexible, it allows us to maintain projects in our own way."
"With the work boards easy to convert to Gantt charts, valuable time is saved when preparing for project meetings."
"The power of the dashboard that the solution gives you means you can do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming quarters."
"It gives me an overall view of everything someone is working on. I can go to the My Work feature, click on someone's name, and see all the tasks assigned to that person; their whole workload."
"Automation is great."
"Creating super-smart to-do lists, intern management, and sales leads lists has been huge."
"The solution is great for notification on changes and updates and Excel exporting and we can easily build and customize new boards."
"The free version provides all the utilities that I need."
"It's a very stable tool, very powerful."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"The stability has been very good."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"Some of the automation is having some technical difficulties."
"I'm unable to send messages or update any projects from my tablet or cell phone which makes it hard when you are in the field all day and can't be at your desk."
"Monday is one of the more expensive tools available."
"Subitems could be reworked a little so that they’re more helpful."
"Better integration with Outlook would be awesome."
"Some boards are just buggy."
"The marketing notification emails from Monday.com are really poor and of little value to the user."
"Monday is excellent for collaboration between partners and team members, however, it would be great if there could be a way to have clients on Monday, and not just to share information."
"The solution could integrate better with QR codes from some websites such as Facebook."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"The dashboard could be better."
"The support team is time-consuming, and they don't find the answer to our problem."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"You couldn't give administrative access to new hires."
monday.com is ranked 1st in CRM with 222 reviews while Zendesk is ranked 17th in CRM with 57 reviews. monday.com is rated 9.4, while Zendesk is rated 8.2. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Zendesk vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
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