We compared Microsoft Dynamics CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"The Outlook calendar has been very helpful for us."
"The solution is versatile and customizable."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"When you have a vanilla, straightforward version, it is easy to use."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"The stability is good."
"I love the time-tracking feature."
"It allows us to know in advance when each part of the project would be finished, and thus optimize our time."
"It works perfectly and runs very smoothly."
"Being able to customize the boards to our needs as a dance studio with a smaller staff team has been very helpful."
"Automation is definitely my favorite feature as it makes our lives so much easier."
"You can create a group of tasks and can write down sub-tasks under each task."
"All of the features are valuable. Especially, creating tickets for projects and assigning workers. Having trackable conversations and archive items for reference. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"The UI could definitely be improved."
"The product is very old."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"The mobile side of the product doesn't look that great right now."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"I find that I cannot customize my automation for Slack as much as I need."
"The marketing notification emails from Monday.com are really poor and of little value to the user."
"The new Apple Mac Book Pro lineup was launched more than two years ago and still, this platform is not compatible with the Mac App."
"The tablet display is confusing and difficult to use."
"It could have a few more features when it comes to managing projects."
"Monday, the service, can be improved with even greater integration and configuration."
"The user communication aspect could be improved."
"The stability could be improved."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while monday.com is ranked 1st in CRM with 222 reviews. Microsoft Dynamics CRM is rated 7.6, while monday.com is rated 9.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Oracle CX Sales, whereas monday.com is most compared with Wrike, Asana, Zoho CRM, Microsoft Project and Odoo. See our Microsoft Dynamics CRM vs. monday.com report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.