We performed a comparison between Moogsoft and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product currently seems to be a few steps ahead of the competition."
"I like the prediction features."
"The AI component allows you to check previous cases and diagnose problems easily."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The Event Management feature is quite valuable."
"Moogsoft's most valuable features are event management, correlation, and observability."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The product easily integrates with other solutions."
"Notification is the most valuable feature."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"They should consider including Chatbot."
"The documentation and flexibility for generic integration could be improved."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"It is taking a long time to set it up and could do more to roll out quickly."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"Something that needs to be improved, is adding multilingual support."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"It cannot be integrated with our upgraded Jira system."
"PagerDuty can improve the integration with Terraform."
"PagerDuty's webhooks need some improvement."
Moogsoft is ranked 13th in AIOps with 11 reviews while PagerDuty Operations Cloud is ranked 8th in AIOps with 35 reviews. Moogsoft is rated 7.6, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". Moogsoft is most compared with ServiceNow IT Operations Management, BigPanda, Dynatrace, OpsRamp and LogicMonitor, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and ManageEngine ServiceDesk Plus. See our Moogsoft vs. PagerDuty Operations Cloud report.
See our list of best AIOps vendors.
We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.