We performed a comparison between Moogsoft and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Event Management feature is quite valuable."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The product currently seems to be a few steps ahead of the competition."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"The AI component allows you to check previous cases and diagnose problems easily."
"I like the prediction features."
"Moogsoft is easily deployable and ready to use."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It is a product that is familiar for a lot of users."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"The documentation and flexibility for generic integration could be improved."
"They should consider including Chatbot."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"It is taking a long time to set it up and could do more to roll out quickly."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"If you are new to using the solution, you will find the setup complex."
"The setup and deployment could be simplified, and the pricing could improve."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"I advise others not to customize a lot while using the solution."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The tool can be improved by including more detailed information to assist new users."
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Moogsoft is ranked 38th in IT Infrastructure Monitoring with 11 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Moogsoft is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Moogsoft is most compared with BigPanda, Dynatrace, OpsRamp, Dell CloudIQ and Datadog, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Splunk ITSI (IT Service Intelligence), Datadog, BMC TrueSight Operations Management and VMware Aria Operations. See our Moogsoft vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors and best AIOps vendors.
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