We performed a comparison between NetSuite CRM+ and Siebel CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."NetSuite CRM+ helps us provide customer support and track schedules for field service."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Siebel CRM is the number one CRM product in the world."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Siebel CRM has a strong database model, workflow and integration tools."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"The solution's order management pack is quite fantastic."
"The product needs to improve the warehouse management feature."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The tool took a lot of time to deploy."
"The solution itself is very heavy."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"The user interface, mobile application, and support could be improved."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
NetSuite CRM+ is ranked 35th in CRM with 4 reviews while Siebel CRM is ranked 5th in CRM with 16 reviews. NetSuite CRM+ is rated 7.0, while Siebel CRM is rated 7.8. The top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". NetSuite CRM+ is most compared with Oracle CX Sales, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Amdocs CRM. See our NetSuite CRM+ vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
