We compared SAP CRM and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.
Service and Support: SAP CRM's customer service and support have received mixed feedback. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Users have reported that the initial setup process for Siebel CRM is challenging.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate navigation.
"The solution is stable."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"We get very good support from SAP."
"It was comfortable setting up the tool."
"The most valuable feature is lead management and integration."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"The initial setup of SAP CRM was simple."
"The most valuable feature for me is the flexibility to consolidate the products."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM is the number one CRM product in the world."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"They should improve the design to make it more appealing to users."
"In the future, machine learning and artificial intelligence functionality need to be included."
"When features do get added, we would like the product to notify us in a timely way."
"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"There is no scope for integration because SAP does not allow any personal integration."
"There could be some specific configurable options on the UI level to improve visibility."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"The user interface, mobile application, and support could be improved."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"It is difficult to set up."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"The solution itself is very heavy."
SAP CRM is ranked 4th in CRM with 38 reviews while Siebel CRM is ranked 5th in CRM with 16 reviews. SAP CRM is rated 7.6, while Siebel CRM is rated 7.8. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle CRM, Zoho CRM and monday.com, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Oracle CX Sales, Salesforce Sales Cloud and Oracle Fusion Service. See our SAP CRM vs. Siebel CRM report.
See our list of best CRM vendors and best Local Government CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.