We compared New Relic and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"It offers helpful user metrics so we can learn more about the user experience."
"It does everything we wanted it to do."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The pricing is pretty good."
"We detect issues using dashboards that we built on New Relic."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The most important thing is that it tells us where the latency in throughput and response time are."
"We found that it was easy to operate, and it was simple if anyone has entry-level working experience or even if someone is not experienced."
"It is considerably cheaper compared to other tools."
"It is scalable."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"The other valuable system is the DSS (decision support system). If there's a fault in the network, SolarWinds is basically capable of rectifying and resolving that problem on its own without any intervention from an IP assistant or administrator."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"A product that is well-tested and trusted in demanding situations."
"The nice thing about SolarWinds is that it's kind of all-in-one. I can manage the status of my networking devices, whether they are up or down, I can see how much traffic is going across an interface, and I can run a report that tells me exactly what that traffic is."
"The Wi-Fi side needs improvement."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"It is very difficult to award the service level cycles at an endpoint level."
"I would like an infrastructure network that provides real-time views, showing the issues."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"They should bring the pricing down to be more competitive."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The integration with the APIs and the web servers deployed can definitely be improved."
"The dashboard of the solution is an area with certain shortcomings that need improvement."
"The price of the solution can be improved."
"GUI needs improvement with a more graphical dashboard."
"A feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"The interface could be made more user-friendly."
"Currently lacks integration with SMS services."
New Relic is ranked 3rd in Cloud Monitoring Software with 151 reviews while SolarWinds NPM is ranked 6th in Cloud Monitoring Software with 147 reviews. New Relic is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor. See our New Relic vs. SolarWinds NPM report.
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We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.