We performed a comparison between PagerDuty Operations Cloud and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"PagerDuty is very stable and very reliable."
"Notification is the most valuable feature."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"It has scaled well for us."
"We were able to create a catalog of dashboards and have a holistic view at all levels. We could understand our business much better. Real-time errors, which were buried in emails before now, surfaced up on dashboards."
"Splunk Enterprise Security comes with 300 pre-deployed use cases that can be easily customized to meet the specific needs of our organization, without the need to purchase additional tools."
"Out-of-the-box, it seems very powerful."
"Support is quick and competent."
"It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query on Splunk. The resolution time is about the same, but it took longer to discover the issue with ArcSight. Our previous solution took about an hour or more, but Splunk can do it within a few minutes or an hour at most."
"It is very scalable."
"Visualizations are the best way to understand deviation techniques from the norm."
"The indexing and data collection are valuable."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"PagerDuty can improve the integration with Terraform."
"It’s quite hard to reach the support team."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"If possible, we would like to have not only a log monitoring system but a network monitoring feature in this solution as well."
"Sometimes, there is latency in the logs."
"The glass table feature does not perform as expected."
"Splunk Enterprise Security can be improved by including backup network detection and response and safe management to the paid platform."
"Delays in responses from the technical team can pose challenges for both vendors and clients, especially considering that Splunk applications and machine solutions are critical assets."
"The price of the solution could be cheaper."
"Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is very hit or miss."
"I feel as though a major focus of upcoming releases should be set on Machine Learning, Predictive Analytics, and I would enjoy to see more security focused add-ons and apps developed by the vendor."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 230 reviews. PagerDuty Operations Cloud is rated 8.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Moogsoft, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Microsoft Sentinel.
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