We performed a comparison between Qualys VMDR and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Qualys VM's best features are vulnerability management and customizable scoring."
"The most valuable feature is the certificate management."
"The most recent is VMDR, which provides a comprehensive overview of how to detect, patch, and remediate specific vulnerabilities."
"The most valuable features are vulnerability scanning, policy compliance scanning, and tablet for web application scanning."
"Detects new hosts along with vulnerabilities."
"The process of defining and discovering scans is organized efficiently."
"Qualys VM had a recent upgrade and the newer version is supporting the cloud."
"Great web application security for scanning."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The reporting and the GUI need improvements."
"They should make it accessible for more operating systems."
"It is a struggle to be able to pull our report and to be able to do onboarding using automated tools."
"Improve the API speed."
"The reporting in this solution can be improved."
"The tool needs to improve the adding assets and report generation features. I would like to see the policy scan of offline appliances in the product's future releases."
"Integration could be better. When you think about scanning, it's not used just with this product alone but with other Qualys products. If you think about the bundle, the product itself is good. But integration with other products and packages has space for improvement. They should also offer a better price for bundles."
"Could use additional security for the app."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
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Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. Qualys VMDR is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our Qualys VMDR vs. SymphonyAI IT Service Management report.
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