We performed a comparison between Symantec Proxy and Symantec Secure Web Gateway based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"It's a stable solution."
"We can address and rectify issues promptly, resulting in consistently positive outcomes."
"The initial setup of Symantec Proxy is easy."
"The most valuable features of this solution are the URL database, malicious URLs, policies, and policy creation."
"The most valuable feature is the caching."
"Symantec Proxy’s technical support is very good."
"The solution is scalable."
"The tool's most valuable features are content-to-content filtration and SCCM protection."
"It is quite scalable. If a user needs to do more deployments, they can just add them."
"In terms of most valuable features, I like the ICAP capability and URL filtering the most."
"It offers an easy initial setup."
"It is a stable solution."
"The most valuable feature is the endpoint security."
"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations."
"It has a faster implementation process compared to other products."
"The most valuable features are the website blocking capability and SSL interception."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Improvements in log availability would greatly enhance its overall effectiveness."
"The traffic filtering could improve. Our firewall traffic is limited. Additionally, it would be helpful if there was a dashboard and reporting feature."
"Marketing needs improvement in Symantec Proxy, as it needs to catch up in sales here in the Asia Pacific region. Symantec Proxy licensing renewal also needs improvement."
"Technical support is an area that requires some improvement."
"The user interface could be improved, and the price could be lower as well."
"The initial setup can be somewhat complex, and deploying the system can take some time."
"Support response time and case resolution could be improved."
"The platform's pricing needs improvement."
"The reports could be better."
"The interface could be made more user-friendly."
"The platform’s data center is not capable of managing most of the traffic."
"Difficult and time-consuming to deploy and update."
"There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties."
"It's not user-friendly, and we end up making too many phone calls to get things fixed."
"Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours."
"It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic."
Symantec Proxy is ranked 14th in Secure Web Gateways (SWG) with 18 reviews while Symantec Secure Web Gateway is ranked 32nd in Secure Web Gateways (SWG) with 10 reviews. Symantec Proxy is rated 7.2, while Symantec Secure Web Gateway is rated 6.6. The top reviewer of Symantec Proxy writes "A user-friendly solution with good technical support". On the other hand, the top reviewer of Symantec Secure Web Gateway writes "Easy to set up with good features and helpful support". Symantec Proxy is most compared with Forcepoint Secure Web Gateway, Skyhigh Security, Netskope Next Gen Secure Web Gateway, Zscaler Internet Access and Trend Micro Web Security, whereas Symantec Secure Web Gateway is most compared with Cisco Umbrella, Zscaler Internet Access, Skyhigh Security and Fortinet FortiGate SWG. See our Symantec Proxy vs. Symantec Secure Web Gateway report.
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