We performed a comparison between Trend Micro Apex One and Trend Micro Worry-Free Services Suites based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Protection Platform (EPP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The stability is very good."
"The product's initial setup phase is very easy."
"I like FortiClient EMS. FortiEDR has a lot of great features like lockdown mode, remote wipes, and encryption. I can set malware outbreak policies and controls for detecting abnormalities. You can also simulate phishing attacks."
"NGAV and EDR features are outstanding."
"This is stable and scalable."
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"Ability to get forensics details and also memory exfiltration."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"The most valuable feature is the behavior monitoring."
"The features I found most valuable in this solution are the micro apps. I also value the dashboard that offers better visibility and helps protect machines from attacks."
"The solution is very simple to use and easy to deploy."
"Technical support is quite knowledgeable and helpful."
"I would emphasize the ease of use and the quality of operations. Trend Micro is quite stable."
"It is very stable. It also has good security capabilities. It is a strong security product for endpoint protection."
"This is a very stable product and we plan to continue using it."
"I like Apex One's DLP capabilities. You can scan and control data leakage on the user system level. Our previous solution would look at things from the user desktop level, and you had to have an agent deployed to collect that. The solution offers different levels of protection that you can invest in."
"We use the solution for endpoint protection, malware detection, and detecting unsafe web access."
"The solution's ability to operate without placing a heavy burden on our system resources is particularly commendable."
"The most important feature is behaviour detection."
"The most valuable feature of the solution is the ease of deployment."
"The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, making it a robust solution for comprehensive security needs."
"ZTNA can improve latency."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"Detections could be improved."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"The only minor concern is occasional interference with desired programs."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies."
"More integration with different platforms would be great, as everyone seems to want the solution to integrate with each team."
"Technical support is very very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking."
"They could improve the integration with Active Directory."
"Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself."
"We're not sure if we're going to continue with those products or their products or we're going to switch to something else. That's why we stopped the immigration process. If we were going to replace another product, it's not really efficient to waste time on it moving patients and other clients."
"In the next release, I would like to see IBS included in OfficeScan."
"If certain alerts could be translated into day-to-day English with some action plans, a few points, what to do, and how to do it, that would help me personally as IT Manager. They have some recommendations regarding the vulnerability of the endpoint. They take you to some very technical information and if you are not a security engineer or security-trained you might not understand what they're talking about. We are a small company and it would benefit if things were explained better, we cannot afford a dedicated Trend Micro Apex One engineer."
"Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems."
"The solution’s scalability is limited."
"The EDR part of the product is an area of concern where improvements are required."
"The solution's documentation is not good, and I'm struggling to change global configurations."
"Trend Micro Worry-Free Sevices Suits' pricing remains a concern for our non-profit organization. Despite receiving some discounts, we find the pricing on the higher side."
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Trend Micro Apex One is ranked 6th in Endpoint Protection Platform (EPP) with 124 reviews while Trend Micro Worry-Free Services Suites is ranked 42nd in Endpoint Protection Platform (EPP) with 6 reviews. Trend Micro Apex One is rated 8.2, while Trend Micro Worry-Free Services Suites is rated 7.6. The top reviewer of Trend Micro Apex One writes "Good monitoring and server protection with helpful machine learning". On the other hand, the top reviewer of Trend Micro Worry-Free Services Suites writes "Can be used for endpoint protection and malware detection, but it is too expensive compared to other products". Trend Micro Apex One is most compared with Trend Micro Deep Security, Microsoft Defender for Endpoint, Cortex XDR by Palo Alto Networks, CrowdStrike Falcon and SentinelOne Singularity Complete, whereas Trend Micro Worry-Free Services Suites is most compared with Microsoft Defender for Business, ESET Endpoint Protection Platform and CrowdStrike Falcon. See our Trend Micro Apex One vs. Trend Micro Worry-Free Services Suites report.
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