IT-administrator at a tech services company with 11-50 employees
Real User
Highly reliable and scalable servers with excellent customer service
Pros and Cons
  • "We like their quality. I have also dealt with HPE and other manufacturers. In terms of service, Dell is optimal."
  • "They can consider making them smaller in physical size but retain the same quality and the same security."

What is our primary use case?

We have a lot of use cases. We have many virtual machines on them that we use for development. We have a development department with us. They work on the machines that we have installed via HPE.

How has it helped my organization?

By implementing Dell PowerEdge Rack Servers, we wanted everything to be in-house so that we could manage it ourselves. We essentially wanted to have it all in our hands. We did not want to outsource it.

So far, these servers have been satisfactory and very reliable. Of course, we maintain updates; that is a part of it, and we plan accordingly to restart the entire machine, etc. A lot of it is automated in-house.

They have definitely improved our organization. We have centralized everything, which is the advantage. With Dell PowerEdge Rack Servers, we essentially operate hardware and have various applications and solutions on one platform. They have had a significant impact on security, and there is also reliability. When you have peak loads, you can adjust accordingly. That is a definite advantage with such a machine.

In terms of energy consumption, I do not know what the consumption is, but the trend is towards machines consuming less. Dell probably needs to keep up with other manufacturers and reduce consumption. It is also likely a reason why many companies are trying to move away from traditional servers, or in our case, towards Azure Cloud, because they also want to save energy.

Dell PowerEdge Rack Servers have definitely helped a lot in terms of the sustainability goals. I am new to the company, but from what I have gathered, we used to have a separate machine for each application area. In other companies where I have been, we had, in some cases, up to 80 machines. With Dell PowerEdge Rack Servers, we could streamline the entire server landscape we had. They are designed for that purpose.

Dell PowerEdge Rack Servers have affected the overall flexibility of our operations. In the past, we had a separate machine for each application, but now, everything is centralized. One hardware has everything on it. We have reliability, and the VMs can be moved back and forth depending on the load.

What is most valuable?

We like their quality. I have also dealt with HPE and other manufacturers. In terms of service, Dell is optimal. I have been very satisfied with it, at this company or elsewhere. That was the reason why we stuck with Dell. Good service is one of the reasons.

There are other aspects of quality. These servers are very reliable. We hardly had any failures. A hard drive replacement is routine, depending on what is built in, but otherwise, the quality has been excellent.

What needs improvement?

In general, our long-term goal is to have everything in Azure. We also work with Office 365, and we want to have everything essentially in one place. Above all, the hardware we have on-site does not need to be maintained anymore because it takes time and money. We want to simply move away from this aspect. I am not a decision-maker, but if it were up to me, I would probably prefer to have these servers rather than somewhere in the cloud.

They can consider making them smaller in physical size but retain the same quality and the same security. That can be an option. They do not necessarily need such a large cabinet. 

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Dell PowerEdge Rack Servers
May 2024
Learn what your peers think about Dell PowerEdge Rack Servers. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for five to six years.

What do I think about the stability of the solution?

These servers are stable. Their reliability is just right.

What do I think about the scalability of the solution?

I would rate them a ten out of ten in terms of scalability.

How are customer service and support?

I am super satisfied with their support. I am impressed. It is great. Assistance is quick, and technicians are there right away. It, of course, depends on the contract you have. We get immediate support. It is top-notch. They should keep it up.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In my current company, I have not used any other servers. I am new here, but we have always used Dell. In my previous company, we used HPE extensively, but we moved away from it due to issues with quality and service. Unfortunately, HPE was not as good in terms of service. So, we switched to Dell. The service was a factor for the change.

What's my experience with pricing, setup cost, and licensing?

Licensing is according to the machines you have. It is a part of the process. I am not familiar with the prices, but from a company's perspective, the more cost-effective, the better, especially when managing a large infrastructure.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

I would rate Dell PowerEdge Rack Servers a ten out of ten. In all the companies where we used Dell, I was always satisfied. That is why the decision was made back then to move away from other manufacturers and switch to Dell. I am not a decision-maker, but if I could decide, I would still stick with the physical aspect because I prefer having the device physically with me, being able to take care of it, and seeing it, rather than it being somewhere in the cloud. I am not a decision-maker, but I would choose Dell.

Foreign Language:(German)

Höchst zuverlässige und skalierbare Server mit exzellentem Kundenservice

Wie lange nutzen Sie schon Dell PowerEdge Rack Server?

Ich nutze Dell PowerEdge Rack Server seit fünf bis sechs Jahren.

Was ist Ihr Hauptanwendungsfall für diese Lösung? (Bitte geben Sie Details zu Ihrer Umgebung an.)

Wir haben viele Anwendungsfälle. Wir haben viele virtuelle Maschinen, die wir für die Entwicklung nutzen. Wir haben eine Entwicklungsabteilung bei uns. Sie arbeiten auf den Maschinen, die wir über HPE installiert haben.

Bitte teilen Sie uns mit, wie Dell PowerEdge Rack Server Ihr Unternehmen verbessert haben. Wenn nicht, erklären Sie bitte, warum nicht.

Mit der Implementierung von Dell PowerEdge Rack-Servern wollten wir alles im Haus haben, damit wir es selbst verwalten können. Wir wollten im Grunde alles in unseren Händen halten. Wir wollten es nicht auslagern.

Bislang waren diese Server zufriedenstellend und sehr zuverlässig. Natürlich kümmern wir uns um Updates, das gehört dazu, und wir planen entsprechend, die gesamte Maschine neu zu starten usw. Vieles davon wird intern automatisiert.

Sie haben unsere Organisation definitiv verbessert. Wir haben alles zentralisiert, das ist der Vorteil. Mit den Dell PowerEdge Rack-Servern betreiben wir also im Wesentlichen Hardware und haben verschiedene Anwendungen und Lösungen auf einer Plattform. Sie haben sich erheblich auf die Sicherheit ausgewirkt, und auch die Zuverlässigkeit hat sich verbessert. Wenn Sie Spitzenlasten haben, können Sie sich entsprechend anpassen. Das ist ein klarer Vorteil bei einer solchen Maschine.

Was den Energieverbrauch angeht, so weiß ich nicht, wie hoch der Verbrauch ist, aber es geht in Richtung weniger verbrauchender Maschinen. Dell muss wahrscheinlich mit den anderen Herstellern mithalten und den Verbrauch senken. Das ist wahrscheinlich auch ein Grund, warum viele Unternehmen versuchen, von traditionellen Servern wegzukommen, oder in unserem Fall zur Azure Cloud, weil sie auch Energie sparen wollen.

Die PowerEdge Rack Server von Dell haben uns bei der Erreichung der Nachhaltigkeitsziele definitiv sehr geholfen. Ich bin neu in dem Unternehmen, aber soweit ich weiß, hatten wir früher für jeden Anwendungsbereich eine eigene Maschine. In anderen Unternehmen, in denen ich tätig war, hatten wir in einigen Fällen bis zu 80 Maschinen. Mit den PowerEdge-Rack-Servern von Dell konnten wir die gesamte Serverlandschaft rationalisieren, die wir hatten. Sie sind genau für diesen Zweck konzipiert.

Dell PowerEdge Rack Server haben sich auf die Gesamtflexibilität unseres Betriebs ausgewirkt. Früher hatten wir für jede Anwendung einen eigenen Rechner, aber jetzt ist alles zentralisiert. Alles ist auf einer Hardware untergebracht. Wir haben Zuverlässigkeit, und die VMs können je nach Auslastung hin- und hergeschoben werden.

Welche Funktionen waren für Sie am wertvollsten, und warum?

Wir schätzen die Qualität dieser Produkte. Ich habe auch mit HPE und anderen Herstellern zu tun gehabt. Was den Service angeht, ist Dell sehr optimal. Ich bin damit sehr zufrieden, ob bei diesem Unternehmen oder anderswo. Das war der Grund, warum wir bei Dell geblieben sind. Der gute Service ist ein Grund dafür.

Es gibt noch andere Aspekte der Qualität. Diese Server sind sehr zuverlässig. Wir hatten kaum Ausfälle. Ein Festplattenwechsel ist Routine, je nachdem, was eingebaut ist, aber ansonsten war die Qualität hervorragend.

In welchen Bereichen könnten die Dell PowerEdge Rack Server verbessert werden?

Im Allgemeinen ist es unser langfristiges Ziel, alles in Azure zu haben. Wir arbeiten auch mit Office 365, und wir wollen im Prinzip alles an einem Ort haben. Vor allem muss die Hardware, die wir vor Ort haben, nicht mehr gewartet werden, weil das Zeit und Geld kostet. Wir wollen uns von diesem Aspekt einfach verabschieden. Ich bin kein Entscheidungsträger, aber wenn es nach mir ginge, würde ich diese Server wahrscheinlich lieber haben als irgendwo in der Cloud.

Sie können in Betracht ziehen, sie in ihrer physischen Größe zu verkleinern, aber die gleiche Qualität und die gleiche Sicherheit beizubehalten. Das kann eine Option sein. Sie brauchen nicht unbedingt einen so großen Schrank. Das wäre eine interessante Option.

Haben Sie zuvor eine andere Lösung genutzt und wenn ja, warum haben Sie gewechselt?

In meinem derzeitigen Unternehmen habe ich keine anderen Server verwendet. Ich bin neu hier, aber wir haben immer Dell verwendet. In meinem vorherigen Unternehmen haben wir viel mit HPE gearbeitet, aber aufgrund von Problemen mit der Qualität und dem Service haben wir diese Firma verlassen. Leider war HPE in Bezug auf den Service nicht so gut. Also sind wir zu Dell gewechselt. Der Service war ein wichtiger Grund für diesen Wechsel.

Haben Sie vor Ihrer Entscheidung andere Lösungen bewertet? Wenn ja, welche?

Wir haben keine anderen Lösungen bewertet.

Was würden Sie hinsichtlich der Einrichtungskosten, der Preise und/oder der Lizenzierung empfehlen?

Die Lizenzierung richtet sich nach den Maschinen, die Sie haben. Sie ist ein Teil des Prozesses. Ich bin mit den Preisen nicht vertraut, aber aus der Sicht eines Unternehmens ist es besser, je kosteneffizienter es ist, insbesondere bei der Verwaltung einer großen Infrastruktur.

Was halten Sie von der Skalierbarkeit dieser Lösung?

Was die Skalierbarkeit angeht, würde ich sie mit zehn von zehn Punkten bewerten.

Was halten Sie von der Stabilität dieser Lösung?

Diese Server sind stabil. Ihre Zuverlässigkeit ist genau richtig.

Wie war die Ersteinrichtung, einfach oder komplex und in welcher Hinsicht?

Ich war an der Ersteinrichtung nicht beteiligt.

Wie sind Ihre Erfahrungen mit dem Kundendienst und dem Support?

Ich bin sehr zufrieden mit dem Support. Ich bin beeindruckt. Er ist großartig. Die Hilfe ist schnell, und die Techniker sind sofort erreichbar. Das hängt natürlich von dem Vertrag ab, den Sie haben. Wir erhalten sofortige Unterstützung. Das ist erstklassig. Das soll so bleiben.

Wie würden Sie diese Lösung auf einer Skala von 1-10 für Service und Support bewerten?

10

Wie bewerten Sie die Dell PowerEdge Rack Server auf einer Skala von 1-10 (1=schlechteste, 10=beste)? Bitte geben Sie Details an.

Ich würde Dell PowerEdge Rack Server mit zehn von zehn Punkten bewerten. In allen Unternehmen, in denen wir Dell im Einsatz hatten, war ich immer zufrieden. Deshalb wurde damals die Entscheidung getroffen, die anderen Hersteller zu verlassen und zu Dell zu wechseln. Ich bin kein Entscheidungsträger, aber wenn ich mich entscheiden könnte, würde ich immer noch bei dem physischen Aspekt bleiben, weil ich es vorziehe, das Gerät physisch bei mir zu haben, mich darum kümmern zu können und es zu sehen, anstatt es irgendwo in der Cloud zu haben. Ich bin kein Entscheidungsträger, aber ich würde mich für Dell entscheiden.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Data Center Manager at a manufacturing company with 501-1,000 employees
Real User
Top 20
Designed to fit our specific requirements, allowing us to build and configure them according to our needs
Pros and Cons
  • "Managing it is straightforward, and the scalability aligns well with the needs of our organization."
  • "One area where PowerEdge could improve is the challenge of keeping technology consistent over the years."

What is our primary use case?

We rely on Dell PowerEdge servers for our data centers, transitioning from VMware to Hyper-V Azure Stack. These servers support various functions, including backup, database management, and handling highly virtualized workloads.  

How has it helped my organization?

A significant benefit we have experienced with Dell PowerEdge is the flexibility it offers in customizing our services. The servers are designed to fit our specific requirements, allowing us to build and configure them according to our needs. 

This flexibility has been valuable, as we have been able to achieve everything we have asked from the PowerEdge line to support our organization's IT infrastructure. 

For our organization, energy efficiency is crucial, and Dell PowerEdge servers align well with our commitment to green IT. Dell works with customers to prioritize power-efficient hardware, and we have noticed savings when renewing parts of our infrastructure. 

The virtualization layer, coupled with Dell's efforts, has contributed significantly to improved energy efficiency, allowing us to achieve more performance for the same energy consumption. Additionally, PowerEdge servers significantly contribute to our sustainability goals by delivering high performance and efficiency.

What is most valuable?

I find the stability of PowerEdge to be its most valuable feature. Managing it is straightforward, and the scalability aligns well with the needs of our organization.

What needs improvement?

One area where PowerEdge could improve, and it might not be unique to Dell, is the challenge of keeping technology consistent over the years. Due to the natural growth of IT, there are differences in processors, memory, and technology advancements each year. When expanding our environment, it becomes a challenge to match the technology of the same line. A more seamless bridge between old and new hardware could simplify administration and enhance the overall user experience.

For how long have I used the solution?

I have been working with Dell PowerEdge Rack Servers for almost over ten years.

What do I think about the scalability of the solution?

PowerEdge handles the evolving needs of high-performance workloads quite well. Its flexibility allows us to attain the required performance and integrate new technologies seamlessly. The scalability within our current environment ensures that we don't hit the limits of the platform easily, eliminating the need to transition to another platform for now.

How are customer service and support?

Dell's tech support has been good overall. While we rarely need assistance, finding the right entry point into their support system can be a bit challenging. However, when required, our account manager and available resources help navigate the process effectively.

What was our ROI?

We have seen a substantial return on investment with Dell PowerEdge. The servers' stability, ease of management, and standardized operations have reduced staffing needs and operational costs. Considering factors like energy efficiency and pricing, it has been a valuable investment for our organization.

What's my experience with pricing, setup cost, and licensing?

I find the pricing for Dell PowerEdge reasonable for our company. However, licensing, in general, can be challenging to manage effectively. It would be beneficial for companies like Dell to reconsider their approach to licensing certain aspects of their equipment.

What other advice do I have?

Overall, I would rate Dell PowerEdge Rack Servers as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Dell PowerEdge Rack Servers
May 2024
Learn what your peers think about Dell PowerEdge Rack Servers. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,567 professionals have used our research since 2012.
Brian Moreno - PeerSpot reviewer
Computer Services Manager at Child Parent Centers
Real User
Reliable with great support and good analytics
Pros and Cons
  • "The most valuable aspects include hot swapping and the elasticity as far as being able to scale."
  • "It's more from the pandemic, however, the logistics part of it could be better."

What is our primary use case?

The setup is hybrid right now. It was formerly strictly on-premise and we used it for our file storage and for our virtual machines.

Originally, it was purchased for strict file storage and access on-prem. However, when COVID hit, we ended up purchasing laptops for every single employee that we had. Having to use our new file storage device, which is no longer on-premises as they're now at home, was easy. That's why we went with a hybrid environment. We put a lot of the data into the cloud and backed it up in the on-premises file storage.

How has it helped my organization?

It allowed us to move some file storage that we had around. It allowed us to really look into what we had and what we were using. Looking at Apex, it is setting us up for when it will need a refresh or when it is at its end of life.

What is most valuable?

The most valuable aspects include hot swapping and the elasticity as far as being able to scale. We had a bunch of stuff on an old, existing EMC. The company was unaware that they had to keep the files that they had for so long. We realized that once we were meeting the seven-year mark and we could start purging some of those files, we had to scale down a little bit.

The initial purchase that we had was a little big, however, as we started adding more users that were working from home and had their own drive, OneDrive, we had to expand it a little bit. Dell was able to ship me bigger hard drives.

When it comes to running the latest high-demand applications, PowerEdge is good. The VMware that we had was almost end-of-life, so we had to upgrade it and Dell helped out with that quite a bit, putting it on our PowerEdge and assisting us with a lot of stuff that VMware didn’t. VMware just said, "Here. Here's your product. Good luck.” Dell was a lot more helpful. They had a lot of engineers that knew about that service that we were trying to tap into a little better.

The BIOS recovery was something we used because we had a huge power outage and a power strike when one of our air conditioners had a bad power surge run through it at our facility. Dell helped us rebuild our actual BIOS system in it, as one of the mirror arrays that we were using just wasn't being seen. We were afraid it was a hardware issue, however, it was really a BIOS issue that we couldn't see right off the jump. We’re glad Dell was there to help.

The solution's analytics helped to decrease production downtime by at least 30%. I'm in Arizona and down in Tucson we don't get that much downtime. We have a lot of battery backups, we have a generator system, and more. However, when it does happen, the analytics of it, as far as the trends on what months the monsoon season hits, it kept all in the logs.

The system management capabilities of PowerEdge helped increase stack productivity. We've had a little bit of turnover in our system admin department, however, having the ability to go back and look through the logs and see how users ended up using their home drive, their shared files, and their encrypted files really helped out my new guys coming on board.

The solution's accelerated GPUs help support demanding workloads in our organization. We had a couple of changing workloads due to the fact that when people shifted from home, they were hitting the server from a different angle. They were coming in off a virtual private network instead of being on-premises and the system didn't blink.

I’m not sure if PowerEdge helped to reduce data processing time in our organization as we don't crunch a lot. We do have a lot of videos coming in and a lot of video editing going on, so in that way, it does help.

The PowerEdge system management frameworks enable us to progress towards full automation. We knew what we were looking for when we refreshed this last model and we purchased a new server just from the analytics we got off the first one.

It helps me forecast better. We don't grow exponentially. Teachers are hard to come by, however, some will leave and some will stay. The business models are the same, yet they expect more. Now they want to do a video. They want to capture and record the videos and the Zoom meetings that they're doing, therefore, it's a little different.

What needs improvement?

It's more from the pandemic, however, the logistics part of it could be better. Getting an actual bare-bones server was a little difficult when we ordered it in beginning. I'm still waiting on the printers that I ordered last year as well. That's the only thing I would really say and I'm sure it has to do with the pandemic.

The latency of it is what we're running into, as our teachers do a lot of video captures, video teaching, Zoom, and Teams video conferencing, and their latency is getting worse with the public domain.

For how long have I used the solution?

I've used the solution since I've been with the company, probably for the last three years.

What do I think about the scalability of the solution?

The scalability is very good. There were different options that we could have gone to. We could either have gotten smaller hard drives and/or downsized if we needed to. They knew our business model was going to change when the pandemic hit.

We have about 650 end users on this particular solution and 80% of them are teachers. The rest are administrative professionals.

Currently, we are planning to put a new server that we have in the mix online and up and running with the PowerEdge server that we have. Now, with Apex and more coming out, we're looking to possibly pivot.

How are customer service and support?

Technical support is very good. We had to call Dell technical support when our BIOS got corrupted and they were on the spot. They escalated us to tier two within 20 minutes. It was really quick.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did previously use a different solution, however, I cannot remember what our large area network's device was.

Dell came in with a very competitive offer with the first model of storage that we got, so that's what my predecessor went to, and we kept it around.

How was the initial setup?

The initial setup was very straightforward. We knew exactly where we wanted to put it in our array and how we wanted to set it up, what the power requirements would be, where it would fit on my battery backup system, and the plan for system recovery in case it had to be gracefully shut down. It was super easy.

When deploying PowerEdge, we didn't get a chance to use the automated server and OS deployment features.

The deployment was scheduled for six hours and it took three. 

We actually had to migrate users off of an older version that we had onto the new box that we had. The implementation strategy was all about really getting our users off the box and making sure nobody was trying to access it. After that, it was just migrating users over, setting up the new box, putting it online, and running tests.

For maintenance, normally we use a server admin, myself, and maybe one other developer that helps us with the syslogs on it. There are probably three of us altogether.

What about the implementation team?

We used an integrated reseller for the deployment. They were amazing.

We had an issue with a brownout or a power strike and our BIOS got a bit corrupted, however, it was nothing that couldn't be recovered on the fly.

What was our ROI?

We've seen an ROI. I don't have any details offhand. I know when we first purchased it, we got a pretty good deal on it and we didn't know if it would actually meet end-of-life due to the usage that we had on it. However, it outperformed our metrics.

What's my experience with pricing, setup cost, and licensing?

I'd advise others to use the pro services that come along with it, that are available for purchase with it. It helped us immensely. If you were to extend the service contract and get the pro level, it costs a bit more.

Which other solutions did I evaluate?

We did evaluate other options. When it's over a certain dollar amount, we have to go out and get at least four bids.

What other advice do I have?

I can't remember the exact version we have. We just purchased a new Dell SAN.

We do not use PowerEdge for artificial intelligence applications yet. We're looking into it. Right now, a lot of the video data capture that we do is with children, school-aged children, and children in a preschool environment. We were thinking the AI might be able to help us where the teacher might not be looking. If they had a camera in the room to capture the relevant stuff that was going on as far as what the lesson plan was about that day, it might be helpful.

I have not had a chance to use the solution's iDRAC telemetry for monitoring PowerEdge system data and providing analytics, however, we're really looking into that right now. We got the new SAN going in and we'd like to monitor a little better.

We do not use the solution's CloudIQ for predictive analytic capabilities yet.

It is a very stable product. It's something that we use reliably for backups. It's something we use reliably for our main server for a long time and we'd definitely buy another.

My biggest takeaway is it's not as easy going straight to the cloud when you were an on-premises provider. If you are an on-premises provider and you have all your services on-premises, going to the cloud takes a couple of steps. It's not just one big jump.

I'd rate the product nine out of ten. If I could get the same amount of storage that I got three years ago now, I'd rate it ten out of ten. I'd order it as quickly as I did when we ordered it the first time.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Kiran Rasukachula - PeerSpot reviewer
Senior Manager IT - APAC at Genesys
Real User
Easy to upgrade with great security and lots of features
Pros and Cons
  • "Technical support is very good."
  • "The solution should give us an option to add on the new hardware features."

What is our primary use case?

We mostly use Power Servers for our R&D lab where we deploy the labs for developers and other testers to do their high-end testing and more.

How has it helped my organization?

The burden on the IT team has been reduced thanks to this solution, the monitoring, and other features. The deployment and giving access to the end-users have been easy. Overall, the amount of work that the IT team has to invest in came down drastically.

What is most valuable?

There are a lot of features. To be specific, the amount of virtual memory that we can use and the scalability are something that I like much. If you ask me what is the best feature, I would say the scalability. I don't have to invest in the new servers when I can scale this one. That is something which helped us a lot.

PowerEdge is great for handling the evolving needs of high-performance workloads. I'd rate it an eight out of ten.

I would rate PowerEdge’s approach to security with its signed Firmware, drift detection, and BIOS at a ten out of ten. Everything is easy to upgrade. It's easy to maintain and easy to work with.

In terms of energy consumption, it's consuming less than the previous servers.

We use PowerEdge for artificial intelligence applications. Our developers and QA use it and our developers develop the AI feature products.

Using artificial intelligence does solve problems for us in terms of using the servers for our developers.

The PowerEdge Eye Track telemetry for monitoring system data and providing analytics helps us get the job done and makes it easier in terms of monitoring.

PowerEdge has accelerated us in order to help support our demanding workloads.

What needs improvement?

The solution should give us an option to add on new hardware features. For example, the new hardware, specifically the SoCs that come in, and the NB RAMs that are coming, should have that feature as well. The existing ones are okay, however, the older version that we currently use, which is two years old, doesn't have that feature. 

For how long have I used the solution?

I've been in the company for the last six years, and we were using the product even before that.

What do I think about the stability of the solution?

The solution is very stable and serves its purpose.

How are customer service and support?

Technical support is very good. We had issues with the hardware replacement that was to be done on PowerEdge. They made sure that they stood by their four spare replacements.

How would you rate customer service and support?

Positive

How was the initial setup?

I was involved in the initial setup of this solution. It was easy.

I was using the Power Servers for the last 14 years and it was transferred from the day I started working on the servers. It was always easy to set up for me and easy to train my employees. However, I don't do that anymore, my staff does it for me. However, it remains easy to set up.

What's my experience with pricing, setup cost, and licensing?

I can't comment much on the licensing as it is not directly from Dell. It's our partner's pricing that we have to depend on. Pricing is competitive compared to others in the market.

What other advice do I have?

I'm not sure which model we use, it's been three years.

We do not use the cloud and new predictive analytics.

I'd advise other potential users to go for it and evaluate it with the other vendors. However, in my experience, PowerEdge stands out.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Philip Mac Kay - PeerSpot reviewer
Gerente general at Infostore Ltda
Real User
Helps increase productivity and reduces data processing times
Pros and Cons
  • "I've found the reliability, support, the capability to grow, and the ability to add other Dell solutions to be very valuable features."
  • "The Industrial and healthcare areas both need improvement."

What is our primary use case?

We use this solution for SAP and for other critical information that our customers need.

How has it helped my organization?

Our customers are really happy when we use PowerEdge because it improves the performance of their company. They also end up having more internal users or internal customers satisfied with solutions that they use in their company, such as SAP.

The system management capabilities of PowerEdge helped increase staff productivity by 50% for our latest client.

What is most valuable?

I've found the reliability, support, the capability to grow, and the ability to add other Dell solutions to be very valuable features.

As for security features, it's a good quality solution for the price. You can add different software or patches to have a better security solution.

It has helped reduce the data processing time by 30%.

The PowerEdge system management frameworks have enabled us to progress toward full automation when it comes to managing more.

What needs improvement?

The Industrial and healthcare areas both need improvement.

For how long have I used the solution?

I've been using this solution for about three years.

What do I think about the stability of the solution?

The stability is really good.

What do I think about the scalability of the solution?

It is scalable. You can start small and then add more products that allow you to increase the productivity of your company.

We have about 300 users and plan to upgrade the solution with more components.

How are customer service and support?

We have not had a good experience with support. Technical support staff take too much time to resolve tickets. We have a super plus level of agreement, which means that the time of response is supposed to be four hours. The resulting time is supposed to be 48 hours. We sometimes see 72 hours go by with no solution provided to resolve the problem. So I would rate technical support and customer service at six on a scale from one to ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We replaced Dell technology because PowerEdge is much better.

How was the initial setup?

The initial deployment was straightforward because we already had technical architects who knew how to deploy the solution.

The deployment took over a month.

What about the implementation team?

We implemented it ourselves with a team of six to seven people including a technical architect, an SAP Basis engineer, technicians, and a security officer.

What's my experience with pricing, setup cost, and licensing?

The price is good for the quality of Dell PowerEdge Rack Servers.

Which other solutions did I evaluate?

We looked at Lenovo.

What other advice do I have?

You should compare PowerEdge's time for response, the scalability of the solution, the licensing cost, and support to those of other brands.

Sometimes you try not to spend too much on technology, but there is a point at which it is necessary to invest in this solution because you will increase the productivity of your company. When you see the quote, remember that all that money can be recouped with the increase in production.

If you wait for too long, you may start having problems and lose productivity. You can really get hit hard with a loss of productivity. You have to determine the time to change the technology to a new one.

If I were to rate Dell PowerEdge Rack Servers, I would rate them a nine on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Chief Executive Officer at a cloud solution provider with 1-10 employees
Real User
Enables exceptional stability, scalability, and ease of deployment, supported by reliable tech support and energy-efficient design
Pros and Cons
  • "The enduring stability and longevity offered by Dell PowerEdge Rack Servers stand out as their most invaluable features."
  • "The pricing structure could be improved."

What is our primary use case?

We use it in the media industry.

How has it helped my organization?

Our customers have numerous benefits, including an array of features such as RAM quantity, CPU power, and storage capacity.

Our energy consumption was quite high five years ago when we were a service provider. Today, over the last two generations, our power consumption has decreased significantly. This reduction is highly beneficial for our operations.

The flexibility is commendable. Whenever we need to perform any task on our records or servers, the process is smooth and swift. In the twenty years of using Dell, we haven't encountered any troubles, problems, or issues, which speaks volumes about the reliability of their products.

What is most valuable?

The enduring stability and longevity offered by Dell PowerEdge Rack Servers stand out as their most invaluable feature. These qualities enable organizations to deploy and utilize the same server model for extended periods, bolstered by Dell's steadfast guarantee.

What needs improvement?

The pricing structure could be improved.

For how long have I used the solution?

I have been using it for over ten years.

What do I think about the stability of the solution?

Stability is excellent overall. We've encountered only one issue, which pertained to a SAN rather than a server. This occurred due to a peak in energy, affecting the controller within the rack. Nonetheless, stability remains consistent for our servers.

What do I think about the scalability of the solution?

Scalability is truly excellent, as we can start with a certain number of memory units, and when a customer requests additional memory or space, we can easily upgrade. This process is fast and straightforward, making it highly beneficial.

How are customer service and support?

We've relied on tech support for at least twenty years, and every time we've reached out, we've received swift and effective solutions. I would rate it nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The advantage of Dell over other vendors lies in the fact that over the course of twenty years, we've consistently opted for solutions that include mission-critical assistance. However, we've only needed to utilize this assistance twice in two decades. This demonstrates the exceptional quality of Dell's hardware, which has been thoroughly tested and proven reliable—an essential feature and service for us.

What about the implementation team?

Deploying was simple. We were assigned directly to the data center. As consultants, we began by working directly in the rack. We initiated the installation process, starting with the hypervisor, and everything proceeded smoothly.

What's my experience with pricing, setup cost, and licensing?

Twenty years ago, we used to purchase directly from Dell. However, they later decided to sell only through partners in Italy. Consequently, when we transitioned to buying from partners, we also became partners ourselves. At present, the pricing seems a bit high for us. While we manage to procure products through competitive bidding, the list pricing remains challenging for us. This difficulty primarily arises when selling to customers, especially medium-sized ones requiring only two or three servers.

What other advice do I have?

Overall, I would rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
SRE at a government with 51-200 employees
Real User
Ensures unparalleled reliability, energy efficiency and ease of deployment
Pros and Cons
  • "Primarily, what we value most is the stability of Dell PowerEdge Rack Servers."
  • "There might be room for improvement, especially in the software aspect, such as firmware updates."

What is our primary use case?

We've never had any issues with using Dell PowerEdge Rack Servers for everything we need. Essentially, they're our go-to brand for servers.

How has it helped my organization?

From what I've gathered, it seems that they're heading in the right direction by implementing silicon-based hardware updates, enhancing user access security, and optimizing the supply chain. These developments are sensible, especially for environments like data centers and research facilities, as they prioritize both security and efficiency.

I'm highly impressed by the energy efficiency of Dell PowerEdge Servers. Having worked with servers for a long time, I remember their high power consumption. However, the new Dell products have drastically reduced energy usage, which is not only remarkable but also makes them much quieter.

What is most valuable?

Primarily, what we value most is the stability of Dell PowerEdge Rack Servers. We appreciate the confidence of deploying them in production, knowing they'll perform reliably without any issues.

What needs improvement?

There might be room for improvement, especially in the software aspect, such as firmware updates. While it's relatively straightforward now, it would be beneficial to have a solution that allows updating the server firmware without taking it offline.

For how long have I used the solution?

I have been working with it for approximately fifteen years.

What do I think about the stability of the solution?

It provides excellent stability capabilities.

What do I think about the scalability of the solution?

Scalability isn't particularly relevant to our use case.

Which solution did I use previously and why did I switch?

Before switching to Dell, we used to rely on HPE servers. Unfortunately, we experienced increasing instability with their hardware over time, particularly noticeable in critical components like storage controllers, which are crucial in my line of work. 

We also encountered numerous issues with the mainboards. As a result, we had to explore alternatives from different vendors. Although we also tried Supermicro servers, which showcased some innovative features at the time, we found Dell to offer better stability overall. While Supermicro was aiming for rapid innovation, they struggled with stability issues in their servers.

What about the implementation team?

We managed the deployment in-house, and it was remarkably straightforward. Setting up the racks and mounting the hardware, including the components inside the servers, was hassle-free. Overall, it was a seamless process.

What was our ROI?

I believe the return on investment with Dell servers is positive. While I may not have a precise answer, a strong indication for me is the ongoing satisfaction in receiving the necessary components and support from Dell.

What other advice do I have?

Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sr IT Specialist at a manufacturing company with 5,001-10,000 employees
Real User
Top 20
The servers offer excellent stability, reliability, and performance
Pros and Cons
  • "Dell PowerEdge Rack Servers have been stable and reliable over the last decade."
  • "There is room for improvement in certain aspects of the deployment process as it is a bit complex."

What is our primary use case?

We use Dell PowerEdge servers for various purposes, including running databases on Windows platforms, blades, and chassis for high-performance computing. Our VMware environment relies on PowerEdge servers, particularly in the HPC setup, which involves complex networking and interconnects. 

While the infrastructure can be intricate, the consistent performance of Dell servers makes maintenance easier. Coming from a Unix environment, I find the reliability of these servers comparable, if not better, and they require less time for repairs.

What is most valuable?

Dell PowerEdge Rack Servers have been stable and reliable over the last decade.

What needs improvement?

There is room for improvement in certain aspects of the deployment process as it is a bit complex.

For how long have I used the solution?

I have been working with Dell PowerEdge Rack Servers for ten years.

What do I think about the stability of the solution?

Evaluating the stability of Dell PowerEdge servers, we focus on security patching and follow-ups on vulnerabilities. While our team emphasizes security core aspects, our primary concern is a balance between green IT and cost efficiency. Power and heat consumption are challenges across all brands, mainly influenced by Intel chips. 

The server's reliability in storage is dependent on how storage is divided over multiple storage arrays. Although downtime is required for server replacement, the overall architecture provides a good overview and easy management of multiple servers. 

The stability of Dell PowerEdge servers is excellent, with minimal hardware defects in the last three years. The impact of server maintenance is reduced due to virtualization, allowing easy movement of VMs within the cluster. I would rate the stability as a nine out of ten.

Which solution did I use previously and why did I switch?

Comparing Dell to Lenovo in our hybrid brand solution for HPC, Lenovo is sometimes a bit more expensive but can be easier to install with less driver complexity. 

Dell, on the other hand, can be cheaper. Dell's recent shift has resulted in a larger data center footprint, but the cost-driven nature of IT decisions often favors the most economical solution. While our return on investment with Dell is generally good, IT views these solutions as costs rather than revenue generators. Overall, the reliability is strong, but our focus remains on minimizing costs.

How was the initial setup?

Deploying Dell servers feels like rocket science, but as a seasoned professional, it is generally straightforward and intuitive for me. I rarely use manuals and rely on my experience. Occasionally, finding the right person with multi-disciplinary knowledge can be a challenge, leading to minor delays. Overall, the experience is good, but there is room for improvement in certain aspects.

What other advice do I have?

Overall, I would rate Dell PowerEdge Rack Servers as an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Dell PowerEdge Rack Servers Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
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Buyer's Guide
Download our free Dell PowerEdge Rack Servers Report and get advice and tips from experienced pros sharing their opinions.