Channel Director at a tech services company with 201-500 employees
Real User
Good monitoring and reporting but needs to work with other platforms outside of Microsoft
Pros and Cons
  • "The solution is stable."
  • "It's only good for a Microsoft environment."

What is our primary use case?

We primarily use the solution for both deployment and operating system deployment, and also as security for patching.

What is most valuable?

Its most valuable aspect is it is very connected with the Microsoft ecosystem. 

The solution is stable.

It has the capability to scale.

The monitoring and reporting are okay.

What needs improvement?

It's only good for a Microsoft environment. While it works very well for Microsoft users but if you have other kinds of operating systems, it's very painful to use.

They need to take into consideration the Linux operating system and not only the Microsoft operating system.

The solution needs better patching across applications.

For how long have I used the solution?

I've been dealing with the solution for seven or eight years at this point. It's been a while. 

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Microsoft Intune
May 2024
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What do I think about the stability of the solution?

The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. it's quite reliable for the most part.

What do I think about the scalability of the solution?

In terms of scaling, it can scale more or less. It is scalable, however, you need a bigger infrastructure to achieve this scalability, which is not the case with other products.

How are customer service and support?

Technical support is pretty good. We are mostly satisfied with the support on offer. 

Which solution did I use previously and why did I switch?

We've used Microsoft Endpoint Manager and Ivanti Endpoint. With Ivanti, it's a much more open system for different kinds of IT infrastructure. Whatever the operating system, whatever the application, it's good. It's easier also to deploy as well. You don't need a big infrastructure to deploy Ivanti Endpoint. The ability of Ivanti to have an extension for the ITSM solution is good.

What's my experience with pricing, setup cost, and licensing?

If you consider a Microsoft bundle in the operating system, it's pretty interesting in terms of pricing. If you're considering it as a standalone, it's difficult to sell, due to the price. 

What other advice do I have?

We use both cloud and on-premises deployments. 

We're quite satisfied with this product.

I would rate the solution at a seven out of ten. We've mostly been happy with the product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user921111 - PeerSpot reviewer
Senior Technical Engineer at a tech services company with 1,001-5,000 employees
Real User
We have a BYOD policy at our company, and this solution helps us manage devices. It needs help with reporting.
Pros and Cons
  • "It is a very helpful solution."
  • "We have a BYOD policy, and this solution helps us manage our devices."
  • "I think that there is room for improvement with the reporting. If this is done, it will be a better product."

What is our primary use case?

We have several different use cases. We have a BYOD (Bring Your Own Device) policy for corporate owned devices, and managing those devices is our responsibility.

What is most valuable?

It is a very helpful and easy solution. When deploying different configuration policies and compliance policies it is helpful. In addition, deployment of applications on devices is a valuable feature.

What needs improvement?

I think that there is room for improvement with the reporting. If this is done, it will be a better product.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I have not encountered any issues with stability of this product.

What do I think about the scalability of the solution?

It is quite scalable. It is quite easily able to extend the capabilities of whatever you want to do. And, it is not always visible to the end customer.

How are customer service and technical support?

I have used technical support in the past. When considering the seniority level of the tech support, I think they are quite good in comparison to other products. They are quick to respond to our needs.

Which solution did I use previously and why did I switch?

We previously used VMware Airwatch.

What's my experience with pricing, setup cost, and licensing?

The purchase of the product was handled by someone else in our company. I do not have experience with pricing of the product.

What other advice do I have?

We received Intune with a bundle of Microsoft products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Intune
May 2024
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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Works at a tech services company with 10,001+ employees
Reseller
We use this primarily for security on our devices. It is cost effective.
Pros and Cons
  • "It is a helpful tool to manage BYOD policies."
  • "There are a few security features that are not available in Microsoft Intune, when compared to other products."

What is our primary use case?

We use this primarily for security on our devices. We use this product because it came with the bundle from Microsoft.

How has it helped my organization?

By using Microsoft Intune, I can control my Outlook on my phone. Whenever I try to open any file attatchment, it will be more secure. There are additional security precautions it provides with photos, as well. 

What is most valuable?

The security features are valuable to us. We have a BYOD (Bring Your Own Device) policy at our organization. Many employees need help managing these devices. Microsoft Intune helps us manage MDM (Mobile Device Management).  We find it provides MAM (Mobile Application Management) to a lesser degree.

What needs improvement?

The MAM feature could be improved. In addition, the security of photo sharing could be improved. 

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

It is very scalable. Our organization has over 26,000 employees. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is a cost effective choice.  It is less expensive than other products on the market. 

Which other solutions did I evaluate?

We also looked at VMware AirWatch. 

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller of the product.
PeerSpot user
Delivery manager at a computer software company with 201-500 employees
MSP
Easy to deploy mobile device management solution; agile, stable, and scalable product
Pros and Cons
  • "Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
  • "What would make this product better is adding more security policies and features in the next upgrade."

What is our primary use case?

We're using Microsoft Intune for MDM (mobile device management).

It's also used for securing devices. This solution also lets you access your corporate data on mobile devices. You can secure and ensure that whatever data you're accessing and using from mobile devices is in a secure channel, that the data is between your end user and your cloud provider.

There are certain policies you can set up, that can go on both the device level and application level.

What is most valuable?

What I like most about Microsoft Intune is that it's agile and easy to deploy. I also like that it covers the maximum number of policies.

What needs improvement?

Microsoft Intune is doing well. They're adding endpoints, so it's good that they're covering that, and they're more stable. What I'd like to see in their next upgrade is more in the context of today's security policies and what's needed, for them to keep adding features based on that, e.g. boosting security, so they can keep on adding security features, and that is the best they can do.

For how long have I used the solution?

We've been deploying Microsoft Intune to customers for four years now.

What do I think about the stability of the solution?

Microsoft Intune is a stable solution.

What do I think about the scalability of the solution?

I find Microsoft Intune scalable.

How are customer service and support?

The technical support for Microsoft Intune was knowledgeable.

How was the initial setup?

The setup for this solution was straightforward. It was quick and it was easy, but it would still depend on the policies.

What's my experience with pricing, setup cost, and licensing?

You have to pay for a Microsoft Intune license. It's a user-based subscription. You can go for a monthly or a yearly payment. It's up to the customer.

What other advice do I have?

We have the maximum number of clients using Microsoft Intune. For deployment and maintenance, it depends on the customers and the number of devices they have, and the policies, e.g. they can have one, two, or three resources for deploying and maintaining this solution.

I'm recommending Microsoft Intune to people who want to start using it. They can go for it for one reason: the Microsoft ecosystem. My advice to people who are looking into implementing this solution is for them to know first what they want to achieve from it, before they make their decision.

My rating for Microsoft Intune is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Líder de Proyectos at a energy/utilities company with 5,001-10,000 employees
Real User
Stable, scalable, and simple implementation
Pros and Cons
  • "The stability of Microsoft Intune is good."
  • "The solution could improve by having better integration with Apple."

What is our primary use case?

I use Microsoft Intune for mobile device management applications.

What needs improvement?

The solution could improve by having better integration with Apple.

For how long have I used the solution?

I have been using Microsoft Intune for approximately two years.

What do I think about the stability of the solution?

The stability of Microsoft Intune is good.

What do I think about the scalability of the solution?

We have 9,000 users using this solution in my organization.

How was the initial setup?

The implementation was straightforward and it took approximately two months.

What about the implementation team?

The reseller of the solution has helped us with the implementation.

We have five engineers that are maintaining this solution.

What other advice do I have?

I would advise others this solution is easy to implement in the organization.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at a tech services company with 201-500 employees
Consultant
Effective user system management, highly secure, and reliable
Pros and Cons
  • "By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."
  • "The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."

What is our primary use case?

Microsoft Intune is a cloud-based solution, but it is installed on local desktops. It is part of Office 365 and because people are working from home it enables us to make the desktops more secure.

What is most valuable?

By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home.  We have installed Intune to control the user's environment minimizing the chances of any hacking.

Microsoft Intune is secure and integrates well with other Microsoft solutions.

For how long have I used the solution?

I have been using Microsoft Intune for a couple of months.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

The solution is scalable since it is part of Office 365. Additionally, it is very scalable in the sense that you can have millions of users who are using it and check all the alerts that have been sent to the central system online. There you can check if any event of concern has occurred on any desktop on the online portal from Microsoft.

We have approximately 400 users and 500 devices using this solution.

How are customer service and support?

We have not used technical support because we have a lot of employees with technical skills. However, if we do need to use technical support there is Microsoft partner support available.

How was the initial setup?

The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune.

Microsoft Intune is very simple to install on a local desktop. You can use remote access and install the software. The configuring of the solution is done online on a portal and the policies are pushed to the desktop where Microsoft Intune is installed.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Security Analyst at a tech services company with 10,001+ employees
Consultant
Scalable, very easy to use, and simple to set up with good documentation
Pros and Cons
  • "It is very easy to use. It has a very easy interface."
  • "They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

What is most valuable?

It is very easy to use. It has a very easy interface.

What needs improvement?

They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular.

Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants.

For how long have I used the solution?

I have been using this solution for around five years. I am using its latest version.

What do I think about the stability of the solution?

It is not very stable. Sometimes, it shows some inconsistencies across tenants. There is still room for improvement there.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

I have interacted with them. Their first response was fast, but after that, they were not that helpful. I would rate them a three out of five.

Which solution did I use previously and why did I switch?

Microsoft Intune is the only solution I have used.

How was the initial setup?

It is pretty straightforward. There is good documentation for that.

What other advice do I have?

I would recommend this product. I would also recommend using the cloud-only solution if possible. Don't go for on-premises because it is not very consistent. Just stay on the cloud.

I would rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Technical Lead-Infrastructure Operations at a manufacturing company with 10,001+ employees
Real User
Autopilot is a great bonus as is the real-time feature
Pros and Cons
  • "Remote Wipe and Autopilot is one of the best features."
  • "Lacking ability to leverage more iOS device management internally."

What is our primary use case?

The use case for this solution varies depending on the user's requirement. Some are only interested in MDM, while others are interested in managing Windows plus Mac. It really depends. We are partners and provide on-prem, cloud and hybrid services to our customers. I'm tech lead infrastructure operations. 

What is most valuable?

Lately I've been working on the Remote Wipe and Autopilot. Autopilot is one of the best features because we can use it during remote migration. It especially helps in this pandemic situation where we don't need any end-user computing engineer support. If someone wants to remix a machine, we can initiate it remotely.

What needs improvement?

An improvement would be if we were able to leverage more iOS device management internally. My goal is to manage all the tools in one centralized tool. Intune does 30 percent of Mac management, but if it could have complete management including patching and automating for Mac devices, that would be good.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and technical support?

I have been trying to contact technical support but haven't been able to reach anyone. I have a couple of questions to which I haven't been able to get any answers. 

How was the initial setup?

The initial setup is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The cost is fair but it would be helpful if they would segregate the licenses. There are a lot of features that many of our customers don't need but have to pay for because it comes as a bundle package and we're unable to exclude anything that is not necessary.  

Which other solutions did I evaluate?

I also work with Jamf Pro but you can't compare the two because Jamf Pro doesn't have real-time features and it doesn't do most of the things that Intune does. 

What other advice do I have?

If a customer is looking for a macOS solution, I would for sure recommend Jamf Pro. If it is for Windows and macOS in a combined environment, then I would recommend Intune for managing it. The consideration is based on the customer's macOS family, based on how many users they have. If they have 100 users, then we can still manage it through Intune. If it's a complex environment, for sure we'd need Jamf Pro.

I would rate this solution an eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.