Architect at a tech services company with 11-50 employees
Real User
Easy to install with good technical support but needs better synchronization
Pros and Cons
  • "The stability is good."
  • "The synchronization could be improved."

What is our primary use case?

The solution is primarily used for people who want to manage their mobile devices.

How has it helped my organization?

It's difficult to describe how we've been able to improve our organization specifically with this solution.

What is most valuable?

The most valuable aspect of the product is that we are able to send application deployments and certifications for conditional access.

The solution is very easy to install.

The stability is good.

You can scale the solution if you need to.

Technical support is helpful. 

What needs improvement?

The MacBook management could be better. 

They should have better integration with, for example, Apple.

The synchronization could be improved.

They need to work on providing better troubleshooting techniques. 

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Microsoft Intune
May 2024
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For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

We have found the solution to be scalable. 

We have about 20 clients using the product. Typically, the users would be managers or assistant administrators. 

How are customer service and support?

We've used technical support in the past. They are very fast and they know what they are talking about. We're happy with the level of support we get.

How was the initial setup?

The implementation process is simple. It's very straightforward. 

I'd rate the overall initial setup process at a four out of five. 

Deployment times vary. It depends on the product. Our clients, for example, we're deploying it to all of their mobile devices. We use architects and engineers for the deployment process. How many we need depends on the project. We typically need, let's say, one architect and then, depending on the size of the project, one or more engineers.

What about the implementation team?

We can integrate the product for our clients if they need us to.

What was our ROI?

I can't speak to seeing any specific ROI.

What's my experience with pricing, setup cost, and licensing?

Customers do have to pay a licensing fee. Our clients pay a monthly subscription cost.

I cannot speak to the exact price as the licensing is complex. 

It's decent, however. I would rate it at a four out of five.

Which other solutions did I evaluate?

We did look at other solutions. The one we did look at closely was more for larger organizations in the manufacturing industry, which wouldn't have fit with our needs. 

What other advice do I have?

We are Microsoft partners.

We are integrating the solution for our clients. 

I'd recommend the solution to others. With Intune, many companies may already have the product if they are also already using Microsoft.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Partner at a tech services company with 11-50 employees
Real User
Simple to understand for new users, easy to operate, and reliable
Pros and Cons
  • "The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
  • "In an upcoming release, I would like to see some kind of analytics report."

What is our primary use case?

The solution is used for managing all devices centrally and overall reducing administrative operations.

What is most valuable?

The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package.

What needs improvement?

In an upcoming release, I would like to see some kind of analytics report.

For how long have I used the solution?

I have been using the solution for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

What was our ROI?

This solution can help you reduce operational tasks which will save you money.

What other advice do I have?

I recommend this solution to others. We have a lot of customers that enjoy the solution.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Intune
May 2024
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,567 professionals have used our research since 2012.
it_user452988 - PeerSpot reviewer
Deputy Manager of Information Technology at a non-tech company with 10,001+ employees
Vendor
The most valuable feature is the integration with Office 365 and Azure.

What is most valuable?

The most valuable feature is the integration with Office 365 and Azure. This is due to having the single sign-on experience, management, and policy deployment directly from the Azure console.

How has it helped my organization?

Mobile phones and devices are now delivered in a few minutes to the user and Intune does all of the configuration automatically. Before Intune, the manual process took more than one hour.

What needs improvement?

Intune has no remote control function for mobile phones to solve issues remotely for users.

For how long have I used the solution?

We have been using the solution for two years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

The technical support is very good.

Which solution did I use previously and why did I switch?

Previously, we used Sybase Afaria. It was too complex and it was not stable.

How was the initial setup?

The setup was very simple and fast.

What's my experience with pricing, setup cost, and licensing?

It is good to negotiate with Microsoft as part of their other services, such as Office 365 or Azure.

Which other solutions did I evaluate?

We evaluated AirWatch, SOTI MobiControl, and IBM MaaS360.

What other advice do I have?

If they have Office 365 or Azure, Intune is by far the best choice.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Analyst at a computer software company with 1,001-5,000 employees
MSP
Complete product allowing quick access
Pros and Cons
  • "Users can make screenshots, and devices only need the minimal version of iOS."
  • "There can be delays in the deployment of new policies."

What is our primary use case?

We use the policies and the features to quickly access devices and make policies for users working in another country, but their device is from Brazil.

What is most valuable?

The most valuable features are that users can make screenshots, and devices only need the minimal version of iOS.

What needs improvement?

The major problem with this product is that there can be delays in the deployment of new policies.

For how long have I used the solution?

I have been working with Microsoft Intune for almost two years.

What other advice do I have?

I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
General Manager at ti724
Real User
Very easy to use but lacks network security and other features
Pros and Cons
  • "Easy to use."
  • "Lacking in features such as Wi-Fi and network security."

What is our primary use case?

We are partners with Microsoft Intune as well as customers. 

What is most valuable?

The valuable feature of this solution is its ease of use. 

What needs improvement?

I find the solution quite old school with not many features. Managing devices is a little complex when they are not Microsoft projects. Additional features I'd like to see would include Wi-Fi and network security.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user824247 - PeerSpot reviewer
System Consultant with 51-200 employees
User
Cloud Administration Is the Most Valuable Option

What is our primary use case?

Using Mobile Application Management for delivery apps to our users on a secure way to Windows and Apple devices.

How has it helped my organization?

We are able to deliver applications fast to our mobile workloads so that users can make use of it instantly.

What is most valuable?

Cloud administration is the most valuable option. No need to install any Management applications.

What needs improvement?

Management of Linux devices from Microsoft Intune would be great. Then we can any device and not only Windows and Apple.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.