Security Solutions Architect at a security firm with 11-50 employees
Real User
Good interface with good onboarding and an easy to deploy agent
Pros and Cons
  • "The interface is good."
  • "In some cases, when you have a lot of policies, it can get confusing for users and you can get lost in the GUI."

What is our primary use case?

We have two main use cases. The first one is for APIs only. We have the APIs connected to this console, and they include the API from Facebook Workspaces, and also Google. 

The other use case is for URL filtering using an agent of Netskope.

What is most valuable?

The agent is the easiest to deploy. Once it's deployed, it easy to enable features such as URL filtering, et cetera.

The interface is good.

The onboarding process is pretty straightforward.

The configuration is okay.

There' lots of great new features. 

It's one of the best solutions on the market.

What needs improvement?

The way that policies or profiles are set up can be adjusted. You have to create a list of policies and then you need to reorder everything if you want to adjust the way that the policy is applied to traffic. In some cases, when you have a lot of policies, it can get confusing for users and you can get lost in the GUI. Maybe they can improve on how to order everything.

In the short term, the solution really doesn't need to add any other features.

For how long have I used the solution?

I've been using the solution for about a year or so now. It hasn't been that long.

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What do I think about the stability of the solution?

At this time, after about one year of use, I have heard that there were a few issues, however, it's been minimal. For the most part, it is stable.

What do I think about the scalability of the solution?

I haven't witnessed any issues with scalability. It seems that it would be possible to scale.

At the moment, most of our users are engineers and then we have 19 to 25 users at the bottom, and people from a few different departments including administration, finance, and IT. 

We do not plan to increase usage at this time, at least, in terms of users.

How are customer service and support?

We haven't had any issues and therefore have never really had a need to reach out to technical support. I can't speak to how helpful or responsive they are overall.

Which solution did I use previously and why did I switch?

We didn't previously use any other solution.

How was the initial setup?

The initial setup was okay The deployment we handled was small. It only took us about two weeks to get everything up and running.

At this time, two people are in charge of deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

I don't have any information about the licensing. It's not an aspect of the solution I really deal with.

Which other solutions did I evaluate?

We did take a look at McAfee before choosing this solution.

We also looked at Bitglass, however, there wasn't really an evaluation process that went into effect. We just took a quick look.

We looked at the infrastructure and how the solutions could control latency between users and applications.

What other advice do I have?

We are both a partner and a high-end user.

We are always using the latest version of the solution, as it updates automatically. The console is running on a Netskope site. From there, a user can deploy agents to a computer or servers on-prem or on the cloud, however, it's not the console itself. It's the agent's server that is forwarded to the cloud.

It's important to look at the solution to see how it will work for your company, A solution might have a good user interface, a beautiful console, and nice graphics, however, you really need to look deeper to see if it fits your organization's needs.

I'd rate the solution nine out of ten. It's been very useful for us so far.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
End User Computing Specialist at a computer software company with 51-200 employees
Real User
Easy and quick deployment and very good technical support
Pros and Cons
  • "Its deployment is very easy and quick. Their technical support is also very good."
  • "It should have user behavior analysis and diverse analysis."

What is our primary use case?

We are a Netskope partner. We deploy this solution and also do the demos to demonstrate the power of Netskope to our customers.

What is most valuable?

Its deployment is very easy and quick. Their technical support is also very good.

What needs improvement?

It should have user behavior analysis and diverse analysis.

What do I think about the scalability of the solution?

We have about 50 users of this solution. We do not plan to aggregate new users in the network and increase its usage.

How are customer service and technical support?

Their technical support is very good. They quickly answer the questions, and it is very easy to open a case and communicate with them. They always resolve the issues.

Which solution did I use previously and why did I switch?

We are also a Palo Alto partner. For some user cases, Palo Alto is more suitable. In my point of view, Netskope is better for IT security or Cloud security than Palo Alto.

How was the initial setup?

Its initial setup is very easy and straightforward. It takes one or two weeks.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a yearly basis.

What other advice do I have?

I would rate Netskope CASB an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Solutions Architect at a tech services company with 201-500 employees
Real User
Straightforward interface, very good scalability
Pros and Cons
  • "A very straightforward interface."
  • "Lacking in local customer support."

What is our primary use case?

I'm a solutions architect and we are customers and partners of Netskope.

What is most valuable?

I very much like the interface, it's very straightforward to use. In general, the solution is user friendly.

What needs improvement?

I think the customer support could be improved. I think they're improving but it's not that great yet. I'd like to see more integration included in the solution, maybe like a host-based firewall.

For how long have I used the solution?

I've been using this solution for nine months. 

What do I think about the scalability of the solution?

In terms of scalability, it's good. Based on their technology, they are able to scale pretty quickly. We have about 100 people using the solution, basically all the staff in the company. 

How are customer service and technical support?

I believe they are working on building up their support center around the globe, it's just that in Singapore they don't have a center set up yet. I think the closest option is in Australia or Hong Kong.

How was the initial setup?

The initial setup is straightforward, it's easy to instal. Once you have experience with it, installation takes a few minutes. We had support for the initial installation. 

What other advice do I have?

I would definitely recommend this solution. It works well. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
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Updated: May 2024
Buyer's Guide
Download our free Netskope Report and get advice and tips from experienced pros sharing their opinions.