PeerSpot user
Network Engineer at Acliv Technologies Pvt Ltd
Real User
Enables us to easily monitor everything coming over the network and work accordingly
Pros and Cons
  • "Monitoring is the most valuable feature because we can easily monitor all kinds of stuff coming over the network. We can check the dashboard and work accordingly."
  • "One thing that would help is if we could get a guide. With Cisco, for example, you can just type the problem regarding your Cisco product and you will easily get your solution. In Palo Alto, however, it's not easy to find the solutions."

What is our primary use case?

We use this solution to secure the network. We block unwanted traffic.

How has it helped my organization?

We had a government project. When I was there, they asked to open some kind of port. We just had to initiate that traffic. Then we checked what kind of ports were blocked. We gave them the ports and after that they asked to open the port for the traffic application. We did the work accordingly.

What is most valuable?

Monitoring is the most valuable feature because we can easily monitor all kinds of stuff coming over the network. We can check the dashboard and work accordingly.

What needs improvement?

Overall it is actually very good. I haven't yet had any issue at all. One thing that would help is if we could get a guide. With Cisco, for example, you can just type the problem regarding your Cisco product and you will easily get your solution. In Palo Alto, however, it's not easy to find the solutions.

Buyer's Guide
Prisma Access by Palo Alto Networks
May 2024
Learn what your peers think about Prisma Access by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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For how long have I used the solution?

We've been using this solution for about three years.

What do I think about the stability of the solution?

Stability is good. 

What do I think about the scalability of the solution?

Currently, our network security team is taking charge of the firewall but behind that, the users have to go through the firewall. Initially, we had three or four firewalls, so two or three engineers were enough for the deployment and maintenance. 

How was the initial setup?

The initial setup was a bit complex. It took two or three months and we are still continually working on it.

What's my experience with pricing, setup cost, and licensing?

The solution is actually very expensive. I don't know the particulars since the purchasing team dealt with it.

Which other solutions did I evaluate?

We just checked which firewall was top rated. We selected two such firewalls. One was Check Point and the other was Palo Alto. Both of them are comparatively good.

What other advice do I have?

Ultimately, Palo Alto is a very advanced firewall. The firewall uses activation awareness. This firewall can easily identify what applications are running behind the network. This is a good solution to use.

I would rate this solution as eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at a political organization with 201-500 employees
Consultant
Good interface and valuable feature set with an easy setup
Pros and Cons
  • "The initial setup is very straightforward."
  • "Dependencies of applications sometimes is a bit confusing."

What is our primary use case?

We primarily use the solution for firewall technologies.

What is most valuable?

The interface is very good and the feature set is very good. The investigation options, for example, in the data are very useful.

What needs improvement?

The dependencies of applications sometimes are a bit confusing. All the dependencies you have between applications can be confusing when you fill in things. It's mostly the configuration with the different applications. Extra guidance in using applications and things like that might be helpful.

In terms of features, at the moment, the features we use are all in there. But we don't even use the full feature set at the moment. So I don't really have any need for anything else. For now, there's not really anything missing.

For how long have I used the solution?

I have been using the solution for seven years.

What do I think about the scalability of the solution?

We've had no issue over the whole lifespan with any failures so we didn't have any problem with that. In terms of the scalability, supposedly the model you choose the scale goes up at the beginning. You can buy a firewall device and scalability is dependant on the model.

How are customer service and technical support?

We used an integrator so we don't need to contact their technical support directly. 

How was the initial setup?

The initial setup is very straightforward. With the standard deployment, I think it took a few days.

What about the implementation team?

We used an integrator for the initial setup. They were very good.

What's my experience with pricing, setup cost, and licensing?

I think that the Palo Alto solution is very good. The licensing in comparison to other competitors is not really an issue. The price is not low but you can't compare with all the premium firewalls in its range. The licensing cost is about 18,000 euros. 

What other advice do I have?

I would recommend the solution. The solution really depends on your budget, of course. If you have a really low budget it's not a low budget solution, so it can really depend on the budget you have. But if you have a budget for enterprise or best of firewalls I think you should take this solution into consideration.

I would rate this solution at 8.5 or 9 out of 10. No product, of course, is totally perfect and a ten is something that I don't think that exists. I think maybe it needs a bit more ease of how applications and dependencies run. Because sometimes you push a firewall rule and you get lots of dependencies so that could be a more manageable thing. Extra guidance in using applications and things like that would be helpful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Prisma Access by Palo Alto Networks
May 2024
Learn what your peers think about Prisma Access by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,567 professionals have used our research since 2012.
Senior Director at a logistics company with 501-1,000 employees
Real User
Hands-off security that we don't have to maintain
Pros and Cons
  • "Its hands-off security and the fact that we don't have to maintain it are the most valuable features."
  • "They automatically update and they should give us time to fully understand what they're updating so that we can make sure it doesn't impact production."

What is our primary use case?

The company I work for mainly uses Palo Alto Networks Prisma SaaS to secure our network.

How has it helped my organization?

Having them there to support our network and watch in real-time has been a huge benefit.

What is most valuable?

Its hands-off security and the fact that we don't have to maintain it are the most valuable features. 

What needs improvement?

They automatically update and they should give us time to fully understand what they're updating so that we can make sure it doesn't impact production. 

What do I think about the stability of the solution?

It is a very stable solution and I would rate them best in its class.

What do I think about the scalability of the solution?

I believe in Palo Alto Networks' scalability. They will grow as our company grows.

Which solution did I use previously and why did I switch?

Before we started using this solution, we tried to secure our networks ourselves. That did not work out so we started using another vendor. However, since we switched over to Palo Alto Networks, we've watched them support our network in real-time and it has been a huge benefit.

How was the initial setup?

I wasn't personally involved in the initial setup, but our IT director was. He reported that it was straightforward and easy to configure.

What was our ROI?

It is difficult to determine a specific ROI as its main function is securing the network. Since installing this solution we haven't had any penetration or malware, so it has definitely kept us protected.

What's my experience with pricing, setup cost, and licensing?

I am not sure about the cost, but my advice to others would be that it is not a mistake going with them. You get what you pay for and I believe they are the best in their class.

Which other solutions did I evaluate?

We did evaluate other options but only Palo Alto Networks could offer what we were looking for.

What other advice do I have?

They're unique in that they're watching our network. They're just constantly updating and patching, watching for potential threats. As long as they keep on doing that but allow us time to understand what they're updating before they do it, it would help out.

You get what you pay for. They're the best in class. I would rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at a tech services company with 1,001-5,000 employees
MSP
Top 20
Offers quick consolidation but pricing is expensive
Pros and Cons
  • "The tool's consolidation is pretty quick."
  • "Prisma Access by Palo Alto Networks should consolidate the portals into a single portal. It is slow and takes more than ten seconds to load a page."

What is most valuable?

The tool's consolidation is pretty quick.

What needs improvement?

Prisma Access by Palo Alto Networks should consolidate the portals into a single portal. It is slow and takes more than ten seconds to load a page.

For how long have I used the solution?

I have been working with the product for two years.

What do I think about the stability of the solution?

I rate Prisma Access by Palo Alto Networks' stability a seven out of ten.

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. My company has around 10-15 users.

How are customer service and support?

Prisma Access by Palo Alto Networks' technical team responds fast.

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool's deployment difficulty is in the middle.

What's my experience with pricing, setup cost, and licensing?

Prisma Access by Palo Alto Networks has flexible licensing models with different categories. It comes with different features which can be removed if not needed. However, its pricing is high.

What other advice do I have?

I rate Prisma Access by Palo Alto Networks an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Lead Security Engineer at ESKA
Real User
A top-choice solution for flexibility and security
Pros and Cons
  • "Prisma SaaS is very easy to use; it's common sense — it's the best-in-class."

    What is our primary use case?

    I am an integrator. Prisma SaaS is the most preferred solution among our customers — my customers really like it. Currently, I have three customers that are using this solution. 

    Many of my customers work in the financial sector. Prisma SaaS is a top-choice solution for customers who are looking for more flexibility and secure edge points. Prisma Saas has taken big steps to please its customers. It's a cloud-based solution and cloud security is at the edge of the market. The Coronavirus and the pandemic pushed the market to the cloud.

    What is most valuable?

    Prisma SaaS is very easy to use; it's common sense — it's the best-in-class.  

    Palo Alto is always up to the challenge. It works great with the Oracle Cloud; other SaaS solutions don't always work with various clouds. Prisma Cloud is the best. My customers love it; they all use it in various ways.

    For how long have I used the solution?

    I have been using Prisma SaaS for roughly two years. 

    What do I think about the stability of the solution?

    Prisma SaaS is very stable. Palo Alto is leading the market in terms of security solutions. Other security providers are slow and a year behind Palo Alto. By the time they catch up, Palo Alto will already be working on new questions. 

    What do I think about the scalability of the solution?

    This solution is very scalable. I can't think of another solution that functions better. It's very flexible — that's one of the reasons why it's more expensive than similar solutions. 

    How are customer service and technical support?

    Palo Alto offers great support to their partners — we're a partner. Their support team is very knowledgeable. 

    I am Russian and Ukrainian. Palo Alto provides me with support in English. My customers are not English speakers, therefore, I act as a translator for them when I communicate with support — from English to Russian and then back. 

    How was the initial setup?

    Installation is simple. There are a few steps involved but with help from customer service and some simple troubleshooting, it's not too bad.  

    What about the implementation team?

    I have fully installed this solution for three customers. Depending on the project, you'll need anywhere from one to three engineers. Installation and configuration also depend on the cloud that the customer uses. 

    What's my experience with pricing, setup cost, and licensing?

    Prisma SaaS is more expensive than similar solutions but I think it's worth it. 

    If I were to choose a low-cost solution for another vendor, it wouldn't be as effective. With low cost comes low usability and low effectiveness. 

    What other advice do I have?

    I would highly recommend Prisma SaaS to others. Speaking as an ambassador for Palo Alto and Prisma access, it's the best solution on the market. Overall, on a scale from one to ten, I would give Prisma SaaS a rating of ten. 

    The price is my only concern, otherwise, Palo Alto is the best. Still, every year, Palo Alto lowers the price of its solutions. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Consultant at a tech services company with 501-1,000 employees
    Reseller
    Good ability to quarantine and clean a malware file; lacks a hybrid model
    Pros and Cons
    • "To quarantine and clean a malware file provides a lot of security."
    • "Lacks a hybrid model which has API plus in-line security."

    What is our primary use case?

    This solution helps us with visibility of the data stored in the cloud and it even scans our files. If a user is trying to upload any kind of malware file or a script, Prisma SaaS scans those files and helps us identify anything malicious. If it finds something, it directly cleans the file. We are partners with Prisma SaaS.

    What is most valuable?

    I've evaluated multiple solutions on the market but to quarantine and clean a malware file is something I haven't seen anywhere else. It's a great feature and provides a lot of security.  

    What needs improvement?

    I would like to see a hybrid model which has API plus in-line security, where the user's data is controlled via an API call and also controlled in-line. 

    For how long have I used the solution?

    We been using this solution for over a year. 

    What do I think about the stability of the solution?

    We've never had any issues in terms of stability. 

    What do I think about the scalability of the solution?

    In terms of scalability, we initially went with the out-of-the-box solution which was able to support around 40 to 50 users and it was fine. There was no need for any add-ons. We now have a license for 200 users and it scales well. 

    How are customer service and technical support?

    Technical support is responsive. We contacted them a few times and they were helpful. 

    How was the initial setup?

    The initial setup was straightforward. It was completely on cloud and easily activated, and we were up and running quite quickly.

    What's my experience with pricing, setup cost, and licensing?

    The licensing of this solution is a little expensive and is paid on an annual basis. 

    What other advice do I have?

    If a company is looking for an API-based technology to control their SaaS data uses and user access, then Prisma SaaS is a good product but if they're looking for a complete CASB solution, then this is not suitable. The solution provides a lot of security but when you look at it in terms of the high cost for licensing, then it is not cost effective to spend that amount just to protect the data stored by the user.

    I rate this solution a six out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    General Manager - CyberSecurity Practice at a aerospace/defense firm with 1,001-5,000 employees
    Real User
    Remote access using a zero-trust platform with easy cloud deployment
    Pros and Cons
    • "The most valuable feature is the zero-trust part of this solution."
    • "The cloud setup is straightforward, and the onboarding process is much better, but the on-premises initial setup is slightly complex."

    What is our primary use case?

    We are a services organization at the diagnostic stage. We generally see what matches the customer's requirements.

    The primary use case of this solution mostly serves as remote access to the applications, and the secure access of applications both for the cloud and for their private data centers.

    They are mainly using the zero-trust platform, which is very commonly used right now.

    What is most valuable?

    The most valuable feature is the zero-trust part of this solution.

    This solution addresses most of our requirements.

    What needs improvement?

    I would like to see an increase in third-party integration, in terms of identity and access management, or strong authentication.

    For how long have I used the solution?

    I have been working with this solution for the last six months.

    What do I think about the stability of the solution?

    This solution is stable we have not had any major issues with it.

    What do I think about the scalability of the solution?

    This solution is scalable. Our customers are large enterprise companies with anywhere from 4,000 to 10,000 users.

    How was the initial setup?

    The cloud setup is straightforward, and the onboarding process is much better, but the on-premises initial setup is slightly complex.

    What other advice do I have?

    Anyone who is considering working with Prisma Access should go ahead and implement it. This is a product that I recommend.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Director at a tech services company with 51-200 employees
    Real User
    Good architecture, software, and interface with strong endpoint protection
    Pros and Cons
    • "It's very stable. Sometimes after installing the boxes, we leave them for one or two years. We would just touch the box in the case of the customer needing new requirements or changes to the setup."
    • "Their next release should provide solutions for the mobile environment."

    What is our primary use case?

    Most of our customers here in Egypt are looking for how to manage their boxes in simple ways. They want good performance as well.

    How has it helped my organization?

    We sometimes need to apply proactive service on specific applications. We can do it with Palo Alto Networks in just a few clicks. On some projects, we work with other vendors like Juniper or Check Point and we are really facing some obstacles applying policies and proactive service in specific applications. But Palo Alto and its next next-generation firewall offers especially proactive services on a specific type of application, and in applications like tracking features.

    What is most valuable?

    The next-gen firewall performance is very good. The solution has very good architecture, software, and interface.

    What needs improvement?

    They could improve the proactive service on this application and application tracking in their next release.

    Their next release should provide solutions for the mobile environment.

    For how long have I used the solution?

    I've been using the solution since 2009.

    What do I think about the stability of the solution?

    It's very stable. Sometimes after installing the boxes, we leave them for one or two years. We would just touch the box in the case of the customer needing new requirements or changes to the setup. It has a very stable performance because they have very good architecture and software.

    How are customer service and technical support?

    We don't usually need technical support. My company is certified to provide the Tier 1 support for Palo Alto here in Egypt. Most of the time we are fielding the cases here in the technical support center in our company. Sometimes we need to escalate to their Tier 2 and Tier 3, and the response is very good. We are talking about just two hours to escalate to the next level of support. They have a very good policy about help features and support centers in our region here and in India.

    How was the initial setup?

    There are many ways to deploy for the firewall in general. Sometimes we propose a firewall as a perimeter firewall, to protect the internet connections. Sometimes, we propose the firewalls to protect the data center and protecting the institutional traffic between servers. So it depends on the deployment model and the customer requirements.

    Depending on the client, it may take time to gather the info and requirements from the customers, so it takes anywhere from two business days to two months to finalize the whole deployment for the Palo Alto Networks.

    What about the implementation team?

    We have a technical team in our company that handles the implementation.

    What's my experience with pricing, setup cost, and licensing?

    Palo Alto is not a cheap product. It's expensive because they provide very good technology.

    Which other solutions did I evaluate?

    Here in Egypt, there are about 93 system integrators and we have a partnership with Fortinet. We consider our connections because we need to avoid conflict with our partners and conflict with other solutions in our portfolio. We choose Palo Alto and Check Point to avoid conflict with our partners. The market is very crowded with FortiGate technical solutions and partners, so we avoid these.

    What other advice do I have?

    We had a very good experience with their solutions, especially with their endpoint protections and the next-generation firewalls. We are a local distributor in Palo Alto here in Egypt. So we propose this technology to our customers and our partners here in Egypt.

    Palo Alto offers very good technology and hardware. Its very good in this category of solution. You have options of providing or proposing to a customer a small box, or sometimes a mid range. It depends on the model and the deployment.

    I would rate this solution 8 out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    Buyer's Guide
    Download our free Prisma Access by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2024
    Buyer's Guide
    Download our free Prisma Access by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.