We performed a comparison between Alemba vFire and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The workflow is very good, as well as customizable."
"Incident Management is the most valuable feature of the solution."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"The subsequent chain of tasks, I believe, is valuable."
"It has more extensive features as compared to the other competitors."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"The workflow makes things extremely efficient and it improves effectiveness."
"It can scale well if you are managing IT assets."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"Making a mobile version would be helpful."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The ability to embed help information onto the screens."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Alemba vFire is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Alemba vFire is most compared with JIRA Service Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Alemba vFire vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
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