We compared Alibaba Cloud and Google Cloud based on our user's reviews in several parameters.
Alibaba Cloud and Google Cloud both offer excellent scalability, security measures, customer support, and competitive pricing. However, Alibaba Cloud users appreciate its extensive resources and efficient data management, while Google Cloud users value its seamless integration with other Google services and fast performance. Outstanding features of Alibaba Cloud include robust security measures, extensive resource options, and efficient data management, while Google Cloud is praised for its seamless integration with other Google services and excellent performance. Some areas of improvement for Alibaba Cloud include a more intuitive interface and better customer support, while Google Cloud users are calling for improvements in terms of speed, reliability, pricing transparency, and customer support.
Features: Alibaba Cloud is praised for its excellent scalability and robust security measures, while Google Cloud stands out with its seamless integration with Google services and fast and reliable operations. Alibaba Cloud offers extensive resource options, while Google Cloud offers extensive security measures. Both platforms have reliable customer support.
Pricing and ROI: Alibaba Cloud offers reasonable and manageable setup cost, with a smooth and straightforward licensing process. On the other hand, Google Cloud also provides a competitive setup cost and flexible licensing options, giving good value for money according to user feedback., Alibaba Cloud users have reported highly positive returns on investment, emphasizing cost-effectiveness, efficiency, scalability, reliability, and extensive features. Google Cloud users experienced positive returns with demonstrated value.
Room for Improvement: Alibaba Cloud could benefit from enhancements in the interface, stability, reliability, customer support, and response times. Google Cloud needs improvements in speed, reliability, ease of use, pricing transparency, and customer support.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution on Alibaba Cloud can vary greatly, ranging from three months to just one week for deployment and setup. On the other hand, for Google Cloud, the duration also varies significantly, with some users reporting several months for deployment alone., Alibaba Cloud's customer service is praised for its attentiveness, extensive documentation, and helpful support team. However, some users have expressed dissatisfaction with the response time and perceived lack of expertise. In comparison, Google Cloud is praised for its excellent assistance, promptness, and reliable customer service in addressing queries and concerns.
The summary above is based on 55 interviews we conducted recently with Alibaba Cloud and Google Cloud users. To access the review's full transcripts, download our report.
"It is easy to set up."
"We use the solution to run VMs."
"What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area."
"It's easy to use, cheaper than other solutions, and more secure."
"Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"I rate Alibaba Cloud's scalability an eight out of ten."
"ECS is the most valuable feature of the solution."
"The solution's features are very good and our staff loves using them."
"My customers appreciate all the features that Google Cloud has to offer. They are looking for solutions for computing engines, storage, web hosting, and various other needs. The most useful feature depends on their specific requirements and how they plan to utilize Google Cloud. Each customer has their own unique set of needs and the Google Cloud provides a range of options to meet those needs."
"Google Cloud is user friendly and reliable. The most valuable feature is the security of Google Cloud."
"The availability of content on the solution is very valuable."
"The solution works well for BigQuery and big data analysis support such as column alerts and tabular databases."
"What I like most about Google Cloud is its stability. I also like that its GUI works fine for my company."
"The most valuable feature of Google Cloud is its security."
"For us, the solution is very easy to use. We have the right skillsets for it."
"The user experience must be improved."
"Alibaba Cloud needs to increase availability in Thailand."
"Alibaba Cloud's initial setup is somewhat complex."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations."
"From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them."
"Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward."
"From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good."
"I would like to see an increase in storage with Google Cloud."
"The storage available for this solution could be improved, especially compared to a solution like Microsoft which offers 1 TB of storage. Google cloud offers only 30 GB."
"They could integrate artificial intelligence into the applications."
"Current technologies keep on changing, so definitely those new changes need to be incorporated quickly. The competition is always out there to be one step ahead. How those open-source platforms can be easily integrated into the cloud, is going to be the key in the future."
"I feel that the Google product is incomplete with regard to internal communications. It is an area that needs some improvement."
"The price of the solution could be more transparent."
"I consider Azure more secure than Google and Amazon because of all its certifications, but Google is secure enough and improving."
"Another issue is the applicability of local language data capturing mechanisms, which are more advanced on cloud service providers, but still there is room to grow. Also, their hybrid version isn't available in all markets worldwide, so I'm hoping that it will be released globally soon"
Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 16 reviews while Google Cloud is ranked 4th in Infrastructure as a Service Clouds (IaaS) with 66 reviews. Alibaba Cloud is rated 7.4, while Google Cloud is rated 8.2. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Google Cloud writes "Great for big data with off-the-charts scalability for storage and databases". Alibaba Cloud is most compared with Microsoft Azure, Amazon AWS, Oracle Cloud Infrastructure (OCI), Google Firebase and DigitalOcean, whereas Google Cloud is most compared with Linode, Oracle Cloud Infrastructure (OCI), Pivotal Cloud Foundry, OpenShift and SAP Cloud Platform. See our Alibaba Cloud vs. Google Cloud report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
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