We performed a comparison between AppDynamics and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI offers easier integration with DLP, automated dashboarding and reporting, and an observability feature. Users find it stable, scalable, and easy to use with no major issues. Although customer service and support reviews are mixed, setup is generally straightforward, and pricing is high but reasonable. Organizations have seen positive ROI through increased visibility and reduced data report costs.
"We previously had an operations team continuously monitoring applications. Now, they just have set things up and our developers can monitor, view, and act on them, accordingly."
"Being able to install it on-prem and monitor our on-prem infrastructure is important for us... Most of our infrastructure is on-prem. We have highly scalable systems and AppDynamics will help us monitor our load on-prem. Our systems range from simple to the most complex and it gives us the visibility across transactions, in one dashboard."
"The most valuable feature is the ability to take a report, and in particular, a visual, and link it to actual application performance and then the consequences. This means you can show how an incident or action has an effect on the business."
"The most valuable feature of the solution is the fact that it is very easy to use, making it easy to implement...It is a very stable solution."
"The transaction snapshots let you find out where the application broke; it pinpoints where in the call stack, and then how long it took to resolve."
"It helped to find quick solutions for specific business transactions."
"I like that AppDynamics allows every organization to have what they want to see, like for my organization, we're able to customize the dashboard to show us details of what we want to see in our transactions."
"From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us."
"The solution has been stable."
"The solution is easy to scale."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"Alerts and episodes are valuable to me."
"We liked the built-in calculation of health scores."
"We constantly need to improve our alert mechanism because we get a lot of false-positive alerts. These are not real errors. In addition, for end-user monitoring, sometimes, we are not able to catch all user activities. Because of not being able to follow the user activity from the start to the end, we are missing out on the performance issues."
"The cloud licensing needs to be improved. It's quite pricey."
"AppDynamics's agent management could be improved."
"The integration with cloud services is still pending with AppDynamics. We would like the product to be serverless."
"The worst part is that the AppDynamics SaaS Environment has a lot of downtimes, and AppDynamics, despite our efforts, does not give us any feedback on these downtimes/incidents."
"The solution could be more user-friendly for diagnostic purposes. Anyone who is using the solution should be able to infer what that error is about, they should be able to troubleshoot it better."
"I would like to be able to monitor both cloud an on-prem infrastructures, displayed in one dashboard."
"I think I would like to see a better way to deploy and upgrade the machine agents that we use. Currently, we have to use SCCM, and that might just be our environment with the customer."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"It was an intimidating tool for us to jump into at the beginning."
"We have problems doing upgrades and operating alternate new versions."
"It would be good if an interface was included in the next release."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
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AppDynamics is ranked 5th in Application Performance Monitoring (APM) and Observability with 155 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. AppDynamics is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AppDynamics writes "Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". AppDynamics is most compared with Dynatrace, Elastic Observability, Datadog, Splunk Enterprise Security and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Zabbix. See our AppDynamics vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.