We performed a comparison between AppSheet and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two No-Code Development Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The security of the solution is very good."
"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."
"The solution is pretty simple to implement."
"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."
"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."
"Easy to integrate with third-party applications."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"We have found change management and CMDB to be very useful."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"The solution's initial setup process is easy."
"We used ServiceNow for change management, release management, and event management."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."
"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."
"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."
"The solution needs to improve its SQL database capabilities."
"They only give a single sign-on at a very high cost."
"I would like to see a mobile version of ServiceNow."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"I have a problem with the way the solution's price is calculated."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
AppSheet is ranked 4th in No-Code Development Platforms with 5 reviews while ServiceNow is ranked 1st in No-Code Development Platforms with 212 reviews. AppSheet is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of AppSheet writes "Free to use, easy to implement, and works well with other Google apps". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". AppSheet is most compared with Salesforce Platform and Knack, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our AppSheet vs. ServiceNow report.
See our list of best No-Code Development Platforms vendors.
We monitor all No-Code Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.