We performed a comparison between AWS Systems Manager and BigFix based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"The stability is good."
"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
"One of the biggest advantages of Microsoft Intune is that it brings the management of Windows, macOS, iOS, Android, and even Linux under a single pane of glass."
"The mobile application management, MAM, is the most useful aspect of the solution."
"It's normally able to meet 100% expectations of our customers."
"A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves."
"The dashboards, the security, and the customization capabilities work very well for us."
"The solution is user-friendly"
"Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability."
"Has a variety of automation options."
"AWS provides Auto Scaling groups."
"The solution's ability to scale is good."
"When we do the automation in the cloud, we use the SSM agent. This helps us to test our automation and documents, and monitor the cloud."
"With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually."
"Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization."
"The most valuable feature of BigFix is the reporting tool and patching Windows."
"The technical support for BigFix is really amazing."
"This has very much improved our organization by saving time to deploy thousands of endpoints to our customers."
"It has improved reliability upon delivery of software and has also helped reduce software expenses. The extensibility of BigFix helps to create custom solutions where we may have considered purchasing something instead."
"The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid."
"Patch management, because it very much improved the patch compliance and has the capability to manage Windows and non-Windows clients."
"One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass."
"An area for improvement is the absence of seamless integration, particularly with external dashboards."
"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."
"It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect."
"They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."
"What would make this product better is adding more security policies and features in the next upgrade."
"It would be helpful if there was proactive remediation."
"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."
"Intune has limited integration with non-Microsoft solutions."
"Additional features can be added as per customer requirements."
"The AWS UIs are not the most intuitive. Also, the usability needs room for improvement."
"The current challenge is that we can't pull any incidents from other accounts."
"Lacks sufficient integrations."
"We formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves."
"The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required."
"AWS does not have EKS cluster backup."
"I want to see a solution for being able to deploy automated software to a Mac running OS X 10.13, something that's going to deal with kernel exceptions and answering prompts for user permissions for data folders and whatnot. They need to really streamline and automate the Mac software deployment."
"I would like to see for it to be a little easier for new users to be able to learn and create relevant statements. In my opinion, that's the hardest part for bringing on new people that haven't had BigFix experience. Being able to have easier ways to build relevance in ActionScript would be the biggest improvement I'd like to see."
"BigFix is actually a little bit on the expensive side in Turkey because of the dollar's exchange rate in our currency."
"The deployment has room for improvement and can be more streamlined."
"I would like to see improvements in the Web UI program and also a BigFix console for Mac OS."
"The scalability of the web UI product doesn't scale to the size that we need for our implementation so it needs to expand. I would also like to see the capability to develop on the back of the web UI capability. There are lots of web features and integrations that we could do with web UI that it would be nice to be able to put on top of what's already there, rather than waiting for IBM to develop what we need."
"The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification."
"Around the scalability concern, I would like to see the ability to run teamed, clustered, or hierarchical root servers, in order to provide a more robust, high availability system. The single monolithic root server model does somewhat bother me."
AWS Systems Manager is ranked 6th in Configuration Management with 7 reviews while BigFix is ranked 5th in Configuration Management with 91 reviews. AWS Systems Manager is rated 8.0, while BigFix is rated 8.6. The top reviewer of AWS Systems Manager writes "Offers a variety of automation options; simplifies governance and administration ". On the other hand, the top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". AWS Systems Manager is most compared with Microsoft Configuration Manager, Red Hat Ansible Automation Platform, Red Hat Satellite, AWS CloudFormation and Chef, whereas BigFix is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform, Tanium and Ivanti Endpoint Security for Endpoint Manager. See our AWS Systems Manager vs. BigFix report.
See our list of best Configuration Management vendors.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.