We performed a comparison between BeyondTrust Remote Support and Claroty Platform based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The solution is stable."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"This is a very secure product."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The main advantage of Claroty, when compared to its competitors, is integrated secure remote access."
"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Lacks some kind of voice communication option."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Claroty Platform could improve the pricing to get more acceptability in the market."
"The product's integration capabilities are an area of concern where improvements are required."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Claroty Platform is ranked 23rd in Remote Access with 2 reviews. BeyondTrust Remote Support is rated 9.0, while Claroty Platform is rated 7.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Claroty Platform writes "Provides good visibility of the devices in a user's environment". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Claroty Platform is most compared with Nozomi Networks, Tenable OT Security, Dragos, Darktrace and Armis.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
