We performed a comparison between BeyondTrust Remote Support and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Solution has a good UI."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"This is a very secure product."
"The solution is stable."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The ability to switch between Affinity and non-Affinity enrollment is great."
"The mobile application management, MAM, is the most useful aspect of the solution."
"I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."
"I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices."
"It's easy to manage."
"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"Maturity makes it a stable product."
"Lacks some kind of voice communication option."
"Technical support for this region can be improved."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Intune lags all of its competitors in terms of report generation."
"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."
"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
"They need to integrate more with security options."
"The synchronization could be improved."
"I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now."
"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
"I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Intune is ranked 4th in Remote Access with 165 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Intune is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and SOTI MobiControl. See our BeyondTrust Remote Support vs. Microsoft Intune report.
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