We performed a comparison between BeyondTrust Remote Support and WALLIX Bastion based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"I personally like the ability to share files with other machines."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning."
"I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses. I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing."
"We use WALLIX Bastion to provide access and to monitor sessions."
"WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN."
"The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance."
"The solution's technical support team is helpful."
"Its video recording capabilities have definitely been key for us."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The possibility to integrate a chatbot would take this product to the next level."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"In the next release, I would like remote access to Chrome included."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The performance of WALLIX Bastion's password manager is very low."
"For me, the main issue has to do with the system performance itself."
"The product doesn't have behavior analytics. They promised to develop this, but only for the cloud, not for on-premise versions."
"Based on my experience as a sales tech person, one area of improvement could be a more unified licensing model."
"WALLIX Bastion is GUI-driven, but it sometimes needs some management."
"It would be better if I could manage multiple accounts in one place, like CyberArk. With WALLIX, you can only manage one account, and you are given a separate category. You have to click on each connection to do anything. For example, CyberArk might give three options for one connection if you want to have an interactive user-level experience. But with WALLIX, you have to click three times to get that access. Also, the biggest disadvantage of WALLIX is the reporting. I feel like it's very weak in reporting when compared to the other solutions. As a solution, they're good and stable. But they need to make their reports neater and better. Right now, we're going to the console and then pressing buttons every single time."
"The password management needs improvement. Management of Access Manager should be improved as well."
"There could be more automation features for the solution."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while WALLIX Bastion is ranked 9th in Privileged Access Management (PAM) with 8 reviews. BeyondTrust Remote Support is rated 9.0, while WALLIX Bastion is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of WALLIX Bastion writes "Used to provide access and to monitor sessions". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas WALLIX Bastion is most compared with CyberArk Privileged Access Manager, BeyondTrust Privileged Remote Access, One Identity Safeguard, Fudo PAM and Delinea Secret Server. See our BeyondTrust Remote Support vs. WALLIX Bastion report.
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