We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The solution is definitely useful."
"The most valuable feature is the automated service mapping."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"A valuable feature concerns the ability to integrate with different solutions."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"It is a scalable solution."
"The solution helps us manage, escalate, and solve incidents."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The solution offers some very good features."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"There are certain limitations in the mapping feature of the solution."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"The monitoring tools could be more stable."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"It would be nice to see more updates to the solution."
"The solution is definitely useful."
"Management of its own application infrastructure and integrations with other BMC tools."
"A review of end of life data would be nice."
"Continuous improvement is recommended."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The upgrade process could be better. It would be a good improvement."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"Could be more user friendly for admins to manage."
"There is room for improvement in terms of support."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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