We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BMC provides great support. As managed service support, they are gold."
"Accuracy and clarity are vastly improved for the service lines."
"Weekly reports to management really make our life simple."
"The solution is very stable and powerful."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"A valuable feature concerns the ability to integrate with different solutions."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The solution has very good automation tools."
"It provides internal clients with greater transparency about their projects and deliverables."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"The analytics - we like to keep track of how much work everyone is doing."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"Data in reports and dashboards are easily accessible."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"Management of its own application infrastructure and integrations with other BMC tools."
"The solution is definitely useful."
"An area that can be improved is the IoT."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"We would like updates more often."
"The license model could be more flexible and cheaper pricing."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"It would be nice to see more updates to the solution."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"The visuals are the one area where there is opportunity for improvement."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"The utilization of AI in ServiceNow needs enhancement."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with BMC Remedy , Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
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