We performed a comparison between BMC Helix ITSM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Initial setup is straightforward, and if you follow best practices, then future enhancements will be smoother."
"The most valuable features are the simplicity and the in-duty features."
"The product's initial setup phase was easy."
"The mobile features are the best part of the new version. It is easy to be notified and update your work from a mobile, which is great."
"Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues."
"We reduced many paper processes to electronic driven forms. It helps us a lot in tracking and managing."
"The versatility and customizability of the product is what I like most."
"We use the solution's Discovery tool to discover our assets, and we've used the ticketing tool for years."
"The most powerful features are the database and integration with CMDB."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"Has a powerful audit combination that helps achieve high accuracy."
"We were able to scale perfectly."
"The most valuable feature is asset management maintenance as well as asset management overall."
"The most valuable features are the ability to create work orders and preventative maintenance."
"The most valuable feature is the ability to correct maintenance."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"BMC Helix ITSM should improve its price."
"Support could be more skilled. We are wasting too much of our time debugging."
"The user experience could be better."
"It takes a long-time to plan and deploy the on-premise solution."
"Adding additional fields does not work very well."
"The amount of software issues are still too big, even considering the complexity of the tool."
"Compared to ServiceNow, BMC Remedy is somewhat "closed." I can go to the ServiceNow website and learn everything there is to know about the product, and training is available. That really wasn't available with BMC Remedy."
"Smart Reporting was added, then was purchased from another vendor. We have little ability to customize and correct issues due to this."
"There are always ways to improve and make things better."
"The initial setup was complex, because it is a complex product."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews. BMC Helix ITSM is rated 8.0, while IBM Maximo is rated 8.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Ivanti Neurons for ITSM, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and Infor CloudSuite.
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