We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."The most valuable feature is the ability to correct maintenance."
"The ability to configure and integrate it with other solutions for ERP."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"Its capabilities let us organize our work."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"We were able to scale perfectly."
"Reliable, very configurable, and it's all integrated in the same database."
"The dashboards are nicely laid out."
"The initial setup is straightforward."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"The initial setup is easy and straightforward."
"It makes the IT department more transparent and helps the employees."
"We get software developed faster."
"The initial setup was complex, because it is a complex product."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"You can get lost using the application"
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"JIRA Service Management could include more AI features."
"I don't think the program is very scalable."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"The search function could be improved. We have to search a certain way. There is no generic search; it is more object-oriented search."
"An improvement they could add is a better management dashboard. We only use the dashboard for the administration mode. We have a dashboard that reports the state of bugs or requirements. However, customers can only view requests that they made. We are not able to share a dashboard with our manager level customers to show them all of the requests in a quick dashboard."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and Freshservice.
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