We performed a comparison between BMC Track-It! and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"We use it to create and manage our work orders."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We can manually capture the assets available within the location."
"The initial setup is pretty easy."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"We have found change management and CMDB to be very useful."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"It is robust and very user-friendly."
"I like the ease of use."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The area where we would like to see improvement is in the asset management module."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"An area for improvement would be the accessibility of downloaded and compressed files."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Track-It! is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Track-It! is most compared with BMC Remedy , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our BMC Track-It! vs. ServiceNow report.
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