We performed a comparison between ConnectWise ScreenConnect and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I've noted an ROI while using the solution."
"Remote support is efficient and easy for our end users to receive support."
"It is super easy to use and relatively inexpensive."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The product is really easy to deploy."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"The most valuable feature of TeamViewer Tensor is the remote access."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"Remote desktop sharing is one valuable feature of the solution."
"Mobile interface."
"The recent redesign has made it slower and basically worthless."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"They could provide a toolbox for the plan I'm on."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"I really didn't care for the onboarding process and it is something that should be improved."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"There needs to be a way to run the agent without installing, like GoToAssist."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while TeamViewer Tensor is ranked 8th in Remote Access with 4 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer Tensor is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and LogMeIn Rescue. See our ConnectWise ScreenConnect vs. TeamViewer Tensor report.
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