We performed a comparison between ConnectWise ScreenConnect and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."it gives me the ability to remotely connect to machines that I manage without user intervention."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"I've noted an ROI while using the solution."
"It's very low maintenance."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"The initial setup is fairly straightforward."
"From my perspective, the most important is the login."
"The most valuable feature of TeamViewer is user-friendliness."
"The most valuable feature of TeamViewer is its ease of use."
"I am satisfied with TeamViewer, and its performance."
"The implementation is quite straightforward."
"TeamViewer is fast and easy to manipulate."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Mobile interface."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"The recent redesign has made it slower and basically worthless."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"The support could improve their speed."
"The solution could have better scalability."
"TeamViewer could be more secure."
"It's pretty limited on the options they have."
"The installation and the update agent could improve."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support. See our ConnectWise ScreenConnect vs. TeamViewer report.
See our list of best Remote Access vendors and best Virtual Meetings vendors.
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