We performed a comparison between BeyondTrust Remote Support and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"Solution has a good UI."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"It has allowed us to quickly address the needs and issues of our end users."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"I've noted an ROI while using the solution."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"Lacks remote support and privileged remote access in the one product."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"Technical support for this region can be improved."
"The possibility to integrate a chatbot would take this product to the next level."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"There needs to be a way to run the agent without installing, like GoToAssist."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"Mobile interface."
"Speed is a major factor in Automate, and the control panel is horribly slow."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews. BeyondTrust Remote Support is rated 9.0, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Devolutions Remote Desktop Manager, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support. See our BeyondTrust Remote Support vs. ConnectWise ScreenConnect report.
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