We performed a comparison between Everbridge IT Alerting and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."
"The system has a lot of great features and they keep adding to it."
"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."
"The rules option has been helpful, as we can adjust the conditions in the template."
"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."
"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."
"The preloaded rules and ways to monitor your systems are a must."
"We haven't faced any stability issues. There hasn't been any crashes or glitches."
"The initial setup is pretty straightforward. It's not complex at all."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"The most valuable features of the solution are its grouping scripts and event focus."
"The Performance Manager provides great insight into our systems' performance."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see."
"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"Explanations are limited to 500 characters in description fields."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"The pricing could be improved."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
"Implementation could be improved."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"I'm not aware of areas that need improvement."
"pology-based event correlation does not work well with NNM events."
"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."
"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews. Everbridge IT Alerting is rated 8.8, while OpenText Operations Bridge is rated 7.8. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, Opsgenie and xMatters , whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and IDERA SQL Diagnostic Manager for SQL Server.
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