We performed a comparison between Grafana and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Plugin: Connecting Grafana to multiple APIs of leading monitoring tools and alerting tools."
"The most valuable thing was that it had a good visualization tool."
"We like the alert features."
"It is a stable, reliable product."
"The product's initial setup phase was very easy."
"Grafana has improved our analysis capability to solve an issue, increasing the co-working between IT services and business services."
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"Grafana's best features are live monitoring and alerts."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"There are not a lot of plugins for financial market monitoring."
"There are some areas of network drives that are not showing as expected based on server usage."
"It is limited on the reporting type supported, which is important for managerial-level officers who want reports that are either general or specific."
"Multiple dashboards combined into one dashboard has slowed things down for us."
"There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."
"The formatting could be better."
"It's difficult to see the trends on the graph when the range is too long."
"Grafana doesn't provide anything for reporting."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Grafana is rated 8.0, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Grafana is most compared with New Relic, Azure Monitor, Sentry, Dynatrace and Elastic Observability, whereas ServiceNow Cloud Observability is most compared with New Relic, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our Grafana vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.