We performed a comparison between New Relic and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is scalable, and it is easy because all the documentation is available."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"End-user Synthetics and monitoring are very good."
"The product allows the developer to see the actual problems in the applications."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"It is very difficult to award the service level cycles at an endpoint level."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The solution should include more detailed reports for SQL database requests."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. New Relic is rated 8.6, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ServiceNow Cloud Observability is most compared with Grafana, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our New Relic vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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