We performed a comparison between IBM BPM and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a stale solution."
"IBM BPM should become cloud-native. It should also add a cloud deployment feature."
"This solution is very stable."
"We like that it does not require a lot of hours to train our people."
"The process creation."
"The installation was straightforward."
"Integration is a big plus for me."
"By automating several tasks, we have already reduced a lot of work for the business."
"We can see that its competitive ability is quite good."
"If you compare it to its competitors in the market, it is more Java-native."
"The solution is stable, we have not had any glitches or problems."
"The tool itself is easy. I started using it without really having any coding experience... After just a few clicks, it was doing reconciliations for me."
"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."
"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."
"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
"Our developers are complaining that it's too complex to maintain."
"I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there, because the product maybe doesn't emphasize BPM as much as it should, as much as maybe they talk about it in the sales process. The whole idea of BPM, is to iteratively improve the process, and in order to do that you have to have the analytics tool with it. A lot of times that doesn't go as far as it should simply because there's a lot more work to be done for that to happen, and just some sort of technical limitations that don't make that as easy as it should be."
"The user experience, while it has improved, should continue to improve."
"Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction."
"I would like it more documentation during the design phase."
"Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once."
"IBM BPM's price could be improved."
"We are having some database issues, but we are addressing them."
"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."
"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."
"We would like to see further improvement in the area of running headless."
"A better graphical user interface that allows business users to perform automation would make this solution number one in the market."
"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."
"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."
"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."
IBM BPM is ranked 5th in Process Automation with 105 reviews while WorkFusion is ranked 14th in Process Automation with 30 reviews. IBM BPM is rated 7.8, while WorkFusion is rated 7.8. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and Apache Airflow, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Tungsten RPA. See our IBM BPM vs. WorkFusion report.
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