We performed a comparison between Icinga and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."
"Macros and the ability to connect it to Google Maps are valuable features."
"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."
"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."
"This solution has a self-healing handler where if the service is down, it is automatically restarted."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"The apply rules feature saves a lot of time."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The solution is quite stable."
"It does everything we wanted it to do."
"The solution is scalable, and it is easy because all the documentation is available."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."
"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."
"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."
"We have found some problems with Nagios, and support isn't very responsive."
"Icinga’s automation could be improved."
"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."
"The solution lacks many features important to higher-level IT management and network support."
"The user interface should be improved."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"The scalability can be improved."
"It would help customers if there were an on-premises version available."
"New Relic needs to improve is the user data schema."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"There were some settings we had issues with."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
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Icinga is ranked 22nd in Network Monitoring Software with 17 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Icinga is rated 7.6, while New Relic is rated 8.6. The top reviewer of Icinga writes "A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Icinga is most compared with Zabbix, Checkmk, Nagios Core, Nagios XI and Centreon, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Icinga vs. New Relic report.
See our list of best Network Monitoring Software vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.