We performed a comparison between Ivanti Asset Manager and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The solution is easy to setup."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"If you stick to the out-of-the-box solution, it's an easy setup."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"The synchronization between the ITAM and Neurons should be restored."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"If you have advanced questions, technical support often doesn't know the answer."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"It's missing monitoring capabilities."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
Ivanti Asset Manager is ranked 20th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Ivanti Asset Manager is rated 3.0, while ServiceNow is rated 8.4. The top reviewer of Ivanti Asset Manager writes "With the solution's new upgrade, the synchronization between ITAM and Neurons was scrapped". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ivanti Asset Manager is most compared with Axonius, Ivanti Neurons for Discovery and Device42, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Asset Management vendors.
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