We performed a comparison between Jitterbit Vinyl and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With the Lite Integration, I didn't to have to disrupt my entire organization to do something. We haven't had to disrupt IT and the business organizations to keep them up and running."
"The product has reduced the time that it takes us to produce apps."
"You can unite data which lives in different sources without moving that data."
"This is an extremely scalable solution because it enables us to interface with all types of disparate information."
"It's extremely easy to use in getting into the IDE and then back down to your applications, and getting from your applications to your pages, and navigating through all your tables. That's very simple and pretty intuitive."
"It gives us an accurate idea of where we stand as a business, on many different levels. It also gives our sales department more of an idea of how they are doing for the month, every month. And it gives us more capabilities within our systems, to pull information out."
"One of the most valuable features of the solution is how rapid we can implement it, going from a design to an operational concept in a very short period of time."
"App development, database storage, and 3rd party app integrations are great."
"Makes ticket information easy to access."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"It's great to do statuses or to review tasks."
"There are many expansions available."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"Simplicity of Change Manager."
"The documentation isn't everything it could be, and the user forum is not always the most helpful."
"Perhaps the UI could be improved."
"It might help if they put out different types that would provide different ways to view the data. I'd like to see more on that."
"The interface has had a lot of changes to it. It is better than it was before. However, with the subqueries in particular, this has been the most difficult part of the interface."
"The features that I'd like to see in VINYL next would be the ability to have more control over, or have a rule-based control over column headings and column labels."
"Some aspects of VINYL are limiting from a B2C standpoint. For example, it would be nice to have more flexibility with what the VINYL parameters allow us to develop within the app. It is difficult to think of an example off the top of my head, but there have been times when we couldn't develop something a particular way because VINYL didn't support it. However, the team Zudy assigned to us has been great about adjusting and finding ways around these hurdles."
"Once or twice, when a new version of VINYL comes out, it has had a negative impact on a feature. However, we do everything in a test environment. Unless we miss something in test, we don't go live with it if it isn't perfect. Zudy hasn't had too many stumbles along the way, but there have been a couple times, and it's been minor."
"During the initial rollout, the text editor wasn't 100% what we were looking for, but we were able to get the job done. After some discussions and finding ways to use different plugins during the short term, Zudy actually came back a few months later and said that they have integrated a standard product into their text editing that checked all the boxes for us."
"The interface can be a bit more intuitive."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The contract module is quite rudimentary and doesn't support contract line items."
"Its stability and pricing need improvement."
"The capital expenditure neeed to get the tool up and running is extensive."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
Jitterbit Vinyl is ranked 20th in Rapid Application Development Software with 31 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Jitterbit Vinyl is rated 8.8, while ServiceNow is rated 8.4. The top reviewer of Jitterbit Vinyl writes "Can connect to any data source so we don't need to replicate data into a data warehouse to do reporting analytics". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Jitterbit Vinyl is most compared with Microsoft Power Apps, OutSystems and QuickBase, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Jitterbit Vinyl vs. ServiceNow report.
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