We performed a comparison between Kaseya VSA and N-able N-central based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The solution was scalable."
"The remote support is the most valuable aspect of the solution."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The patching is very efficient and we can rely on the alerts that we receive."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"The most valuable feature of N-able N-central is the many options it has."
"I like the remote connectivity, reporting suite, and patch management module."
"The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."
"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."
"The solution's service is good."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The technical support of the solution is an area with shortcomings that needs improvement."
"The agent-based monitoring solution can be improved."
"The stability of the solution is good but it can be improved."
"The deployment process could be better."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The solution is hard to use at first until you understand how it works."
"The integration with other applications could be better."
"The solution's overall integration should be improved."
"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."
"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."
"There is room for improvement in the development of custom monitoring services."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while N-able N-central is ranked 5th in Remote Monitoring and Management (RMM) with 5 reviews. Kaseya VSA is rated 7.6, while N-able N-central is rated 9.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of N-able N-central writes "User-friendly graphical user interface and offers versatile functionality". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and BigFix, whereas N-able N-central is most compared with N-able N-sight Remote Monitoring & Management, NinjaOne, Atera, ConnectWise Automate and ManageEngine Endpoint Central. See our Kaseya VSA vs. N-able N-central report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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