We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the performance."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"I like the forms which help us to get information."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"The support team responds fast."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The best thing about Kissflow is its user-friendliness."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"Easy to integrate with third-party applications."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"ServiceNow is very easy to set up."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"The analytics - we like to keep track of how much work everyone is doing."
"The workflow capability for easy setup is powerful."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"The integration between forms should be made easier."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"There is room for improvement in terms of stability."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"KiSSFLOW needs to improve its integration."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"Sometimes some notifications don't appear on the mobile app."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"Their cloud management is also not that great compared to other products."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"There is inherent complexity with this tool because of the number of things that it can do."
"Complexities in the organization made the initial deployment complex."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Camunda, Microsoft Power Apps, Nintex Process Platform, Appian and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our KiSSFLOW vs. ServiceNow report.
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