We performed a comparison between ManageEngine IT360 and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support is good."
"It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The solution's initial setup process is easy."
"The most valuable feature is that this is a Cloud solution."
"ServiceNow was the first true enterprise to service management platform."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"ServiceNow is very easy to set up."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"We would like to have support for integration with ServiceDesk."
"The product could use more intelligence, automation and general availability of product information."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"It's missing monitoring capabilities."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"ServiceNow doesn't cater to the Middle Eastern market."
"The discovery of assets could be improved; right now they only allow for one domain."
"The capital expenditure neeed to get the tool up and running is extensive."
"The contract module is quite rudimentary and doesn't support contract line items."
"There is inherent complexity with this tool because of the number of things that it can do."
Earn 20 points
ManageEngine IT360 is ranked 29th in IT Asset Management while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. ManageEngine IT360 is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ManageEngine IT360 is most compared with StackPath Monitoring and eG Enterprise, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our ManageEngine IT360 vs. ServiceNow report.
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